Business Model Challenges for Cab Aggregators: A Case Study of Ola

Abstract

This research discusses the business model challenges faced by cag aggregator platform models in developing countries. Technology-based platforms have been disrupting traditional businesses and rewriting the rules of the game. Ola cabs has been instrumental in shaping the Indian platform business landscape in a big way. Using case methodology the author analyses the situation and business model to present the salient features of Ola’s model. However, this paper also puts the spotlight on the inherent challenges in this model and warns the need for continuous business model innovation and service quality.