Business Intelligence Dashboard (BID) Pada Usaha Mikro Bidang Retail Studi Kasus CV Duta Square Bandar Lampung

Hijriani, Astria; Aprilliana, Elin; Pribadi, Rd. Irwan Adi; Sakethi, Dwi

doi:10.31940/matrix.v10i1.1616

Cited by 5 publications

(5 citation statements)

References 6 publications

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“…Penelitian Hijriani & Maulana (2019) memberikan contoh bahwa MHP dapat membantu meningkatkan produktivitas. Penelitian dilakukan di usaha mikro bidang retail, yaitu CV Duta Square.…”

Section: Manfaat Mhpunclassified

Manajemen Hubungan Pelanggan Bagi Usaha Mikro, Kecil, dan Menengah

Sudarwati¹,

Izzaty

2022

j. ekonomi & kebijak. publik

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The need for Micro, Small, and Medium Enterprises (MSMEs) to connect with customers is increasing. Understanding customer behavior is necessary for running a business, especially during a pandemic. Customer Relationship Management (CRM) helps MSMEs to manage this connection. However, in its implementation, MSMEs experience obstacles such as not understanding the CRM concept, the absence of a strong leader, and limited resource support. Therefore, it is crucial to know how MSMEs should carry out CRM. The study conducted through this literature study aims to analyze the application of CRM by MSMEs and provide policy advice to the government to help MSMEs during the pandemic. The results of the study show that the most crucial thing MSMEs must do is to understand what kind of CRM is needed. This will affect the choice of the most suitable type of CRM to run and how MSMEs are trying to run it. A balance between the three main elements in the CRM namely people, systems and processes, and technology, must be met. Therefore, the government can take a role both in the short and long term because of the importance of the role of MSMEs for the country's economy. In the short term, by providing training and mentoring support for MSMEs to go online. Meanwhile, for the long term, by providing support for technology infrastructure, product development, and distribution. In addition, the government can reflect on the Malaysian government, which makes MSMEs a part of politics.

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“…Penelitian Hijriani & Maulana (2019) memberikan contoh bahwa MHP dapat membantu meningkatkan produktivitas. Penelitian dilakukan di usaha mikro bidang retail, yaitu CV Duta Square.…”

Section: Manfaat Mhpunclassified

Manajemen Hubungan Pelanggan Bagi Usaha Mikro, Kecil, dan Menengah

Sudarwati¹,

Izzaty

2022

j. ekonomi & kebijak. publik

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“…Berdasarkan hal tersebut, maka dirancanglah suatu sistem layanan pembelian yang terkomputerisasi untuk mempermudahtransaksi pada kantin dalam mengelola pelanggannya, sekaligus mendukung kegiatan point of sales dan penyetokan barang,pelaporan transaksi jual beli dan lainnya. Adapun tujuan dari penelitian ini yaitu aplikasi Point Of Sale (POS) agar dapat membantu pengusaha kantin dalam pengelolaan data dan transaksi agar lebih efisien , proses kerja yang di lakukan akan lebih simple dan efisien, tidak memerlukan tempat yang lebih besar, lebih hemat listrik, lebih mudah melakukan transaksi dimana saja dan lebih mudah dibandingkan menggunakan PC [5].…”

Section: Point Of Sale (Pos)unclassified

Implementasi Customer Relationship Management Dalam Perancangan Aplikasi Point of Sale (Pos) Berbasis Android

Ginting¹,

Sarumaha²,

Sibero³

et al. 2022

jmp

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Dalam perkembangan dunia bisnis saat ini, bisnis sudah berkembang pesat, banyaknya persaingan yang semakin ketat. Sistem penjualan atau Point Of Sale (POS) pada rumah makan Bakmi Yaahowu adalah sistem yang melayani penjualan dan perhitungan produk yang dimiliki oleh rumah makan Bakmi Yaahowu melalui aplikasi yang berbasis android. Beberapa permasalahan yang ada adalah sistem pemesanan dirumah makan Bakmi Yaahowu masih dilakukan secara langsung dan rumah makan Bakmi Yaahowu belum memiliki sebuah sistem yang dapat meningkatkan hubungan dengan para pelanggan sehingga belum dapat memberikan pelayanan untuk mendapatkan pesanan yang diinginkan, serta mempercepat pelayanan untuk merespon setiap pesananyang dipesan oleh pelanggan. Dalam perancnagan aplikasi Point Of Sale (POS) berbasis Android ini di modelkan dengan UML (Unified Modeling Languange) meliputi Uce Case Diagram, Activity Diagram, Sequeence Diagram. Aplikasi Point Of Sale (POS) berbasis android dibangun menggunakan bahasa pemrograman Java dan MySQL.

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“…Ten previous works as state of the art are related to this research. Research by [11] discusses developing a Business Intelligence dashboard for micro-retail businesses at CV. Duta Square Bandar Lampung, with the stages of business process analysis, defining problems and solutions, dashboard and system design, implementation, and evaluation.…”

Section: Introductionmentioning

confidence: 99%

POWER BUSINESS INTELLIGENCE DASHBOARD VISUALIZATION of LOSSES NUMBER of MOTOR VEHICLE in EAST JAVA, INDONESIA

Setyan¹,

Pratama²

2023

jicon

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East Java Province has a high number of motorized vehicle losses with various modes of crime. There needs to be a system that can process the data to assist the decision-making process for law enforcement officers in investigating the crime of motor vehicle theft and reducing the amount of loss. For this reason, in this research, data processing of motor vehicle theft was carried out using Business Intelligence (BI) and displayed on the Power BI dashboard. The research methodology used is literature study, interviews, data collection, implementation, evaluation, and documentation. The test results show the highest number of vehicle theft cases occurred in 2016 (1,635 cases) with the most modes using fake keys, and with the highest vehicle brand being Honda. The final result of the study shows that the presentation of data and information visually and interactively based on Power BI can help law enforcers to understand data, obtain information, and make decisions and policies to handle motorcycle theft cases.

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Business Intelligence Dashboard (BID) Pada Usaha Mikro Bidang Retail Studi Kasus CV Duta Square Bandar Lampung

Cited by 5 publications

References 6 publications

Manajemen Hubungan Pelanggan Bagi Usaha Mikro, Kecil, dan Menengah

Manajemen Hubungan Pelanggan Bagi Usaha Mikro, Kecil, dan Menengah

Implementasi Customer Relationship Management Dalam Perancangan Aplikasi Point of Sale (Pos) Berbasis Android

POWER BUSINESS INTELLIGENCE DASHBOARD VISUALIZATION of LOSSES NUMBER of MOTOR VEHICLE in EAST JAVA, INDONESIA

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