Business Familiarity as Risk Mitigation in Software Development Outsourcing Contracts

Gefen, David; Wyss, Simon; Lichtenstein, Yossi

doi:10.2307/25148855

Cited by 145 publications

(106 citation statements)

References 59 publications

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“…Relational governance will be examined in this study as the quality of the client and supplier relationships (Lacity et al 2010), while contractual governance will be explored through three contract types commonly used in outsourcing engagements: fixed-price, time and materials (Gopal et al 2003;Gefen et al 2008) and partnership-based (Willcocks and Choi 1995;Dibbern et al 2004), and the combinations of these contract types. This research relies on a pan-European cross-industry survey that included representatives of 248 firms that are buyers of IT and business process outsourcing services.…”

Section: Introductionmentioning

confidence: 99%

Strategic innovation through outsourcing: The role of relational and contractual governance

Oshri¹,

Kotlarsky

Gerbasi

2015

The Journal of Strategic Information Systems

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Section: Introductionmentioning

confidence: 99%

Strategic innovation through outsourcing: The role of relational and contractual governance

Oshri¹,

Kotlarsky

Gerbasi

2015

The Journal of Strategic Information Systems

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“…In any case, one should not forget the various risks or problems that IT outsourcing may generate, though the interviewees suggested a number of ways to avoid those risks, which coincide with the proposals made in the literature (Gefen, Wyss and Lichtenstein, 2008;Goo, Huang and Hart, 2008;Levina and Su, 2008;Blomberg, 2008;Rustagi, King and Kirsch, 2008). Among the reasons for clients' doubts and distrust about IS providers, which have not diminished but actually grown over the years, the interviewees refer to the usual 'chain subcontracting' policy, where the client has no real control over who is the true service provider, and the spectacular growth of the outsourcing supply in recent years, which has allowed the entry of providers with a deficit in quality and professionalism.…”

Section: Conclusion Implications and Limitationsmentioning

confidence: 60%

Information systems outsourcing: a Delphi study from Spain

González

Gascó²,

Llopis³

2010

Business Process Management Journal

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PurposeThe widespread growth of Information Systems outsourcing on an international scale contrasts sharply with the somewhat limited development of this practice in Spain. That is why the present paper deals with the situation of Information Systems outsourcing in this country. Design/methodology/approachFor this purpose, we have used the opinions and comments of those in charge of Information Systems departments at the largest Spanish firms through a normative Delphi study. FindingsOutsourcing makes it possible to achieve strategic as well as economic advantages and managers propose a number of ways to reduce the risks associated with this practice. Provider specialisation and permanent client-provider contact are key aspects in order to ensure outsourcing success and development. Research Implications/LimitationsThis paper is basically descriptive and, though it uses quantitative information, the analysis carried out is mainly qualitative. Furthermore, it refers exclusively to the context of large Spanish firms. Originality/valueDespite the limitations mentioned above, the paper has the advantage that in the panellists' words we interpret the results obtained, which means that we can largely ratify the results of the first questionnaire elaborated. Moreover, it is worth studying the Spanish outsourcing model, which is less developed and has not received as much attention from researchers as that of other Western countries.

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“…fNIR could also provide insight on the crucial relationship between familiarity and trust as they occur in real world settings, as opposed to sitting in the movement and social limiting environment of an fMRI. To date, studying the relationship between familiarity and trust has been limited to ethnographic, panel, and survey research (Gefen & Carmel, 2008;Gefen, Wyss, & Lichtenstein, 2008;Gulati, 1995;Palmer, 2005) without resort to brain imaging.…”

Section: A List Of Some Constructs Fnir Neural Correlates Can Addressmentioning

confidence: 99%

Applying Functional Near Infrared (fNIR) Spectroscopy to Enhance MIS Research

Gefen¹,

Ayaz²,

Onaral³

2014

THCI

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This review paper introduces the emerging technology of optical brain imaging, also known as functional near infrared (fNIR) spectroscopy, and discusses its potential role in enhancing theory and methodology used in MIS research. We discuss basic fNIR principles including the technique's safe and portable nature, which allows ambulatory brain activity assessment in real world environments. We then touch on the neural correlates that fNIR measures, and the cortical oxygenation changes in the dorsal and anterior regions of the prefrontal cortex. We compare fNIR with traditional neuroimaging methods such as fMRI and PET. We also list case studies, future directions, and potential approaches relevant to MIS. fNIR may be used to inform theory and improve assessments in MIS-based studies, including informing theory, by identifying neural correlates, studying constructs that could not easily if at all be measured with traditional methods, applying objective constructs that subjects are unaware of, and designing better surveys.

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Business Familiarity as Risk Mitigation in Software Development Outsourcing Contracts

Cited by 145 publications

References 59 publications

Strategic innovation through outsourcing: The role of relational and contractual governance

Strategic innovation through outsourcing: The role of relational and contractual governance

Information systems outsourcing: a Delphi study from Spain

Applying Functional Near Infrared (fNIR) Spectroscopy to Enhance MIS Research

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