Business ethics in tourism – As a dimension of TQM

Holjevac, Ivanka Avelini

doi:10.1080/14783360802264103

Cited by 35 publications

(36 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In addition, the evolution of quality has progressively attached importance to social responsibility, as shown by the excellence models (e.g. MBNQA, EFQM) and the ISO standards (ISO 26000), together with several articles which consider social responsibility practices to be quality management practices (Al-Marri et al, 2007;Holjevac, 2008;Parast et al, 2006;Sureshchandar et al, 2002). For example, Talwar (2009) reviews 16 quality models and suggests that all 16 models include social responsibility as a core value.…”

Section: Research Question 4: Parallels Between Quality Management Anmentioning

confidence: 97%

Research into Quality Management and Social Responsibility

Tarı́

2011

J Bus Ethics

View full text Add to dashboard Cite

show abstract

Section: Research Question 4: Parallels Between Quality Management Anmentioning

confidence: 97%

Research into Quality Management and Social Responsibility

Tarı́

2011

J Bus Ethics

View full text Add to dashboard Cite

show abstract

“…Later some authors have developed a similar approach to identify and investigate the TQM practices in different service organisations. Some of these research stream dealing with the assessment and successful implementation of current practices of TQM in different organisations are: healthcare (Kozak et al, 2007;Salaheldin and Mukhalalati, 2009;Duggirala et al, 2008;Raja et al, 2007), education (Helms et al, 2001;Vazzana et al, 2000;Sakthivel and Raju, 2006;Bayraktas et al, 2008), hospitality (Claver-Cortes et al, 2008;Sila and Ebrahimpour, 2003;Holjevac, 2008;Daghfous and Baskhi, 2009), banking (Vermeulen and Crous, 2000;Sureshchandar et al, 2001;Selvaraj, 2009;Al-Marri et al, 2007), information and communication technology/information technology enabled services (ICT/ITES) and software industries (Rahman and Siddiqui, 2006;Gunasekaran et al, 2006;Pezeshki et al, 2009;Sohn et al, 2008) and many more. Moreover, literature review suggests that service sector still lags behind their manufacturing counterpart in term of research studies to understand and measure the practices of TQM (Brah et al, 2000;Sureshchandar et al, 2001;Gustafsson et al, 2003).…”

Section: Introductionmentioning

confidence: 98%

An interpretive structural modelling approach for modelling the practices of total quality management in service sector

Talib¹,

Rahman²,

Qureshi³

2011

IJMOM

View full text Add to dashboard Cite

Service sector is one of the fastest growing sectors in the world and is facing immense pressure to improve their quality of products and services to compete and achieve a leading position in the global market. The issues related to quality therefore, need to be addressed for better understanding the relationships among the quality practices which could enhance the organisation's performance. The purpose of this research study is to model the key total quality management (TQM) practices relationship by understanding the dynamics between them that will help service organisations to implement TQM successfully. The present paper utilises the interpretive structural modelling (ISM) methodology to understand the mutual relationships among the TQM practices and presents a hierarchy-based model of the practices. The research shows that there exists a group of practices of TQM having a high driving power and low dependence requiring attention and of strategic importance while another group consists of those practices which have high dependence and are the resultant actions. There also exists a group having high driving power and high dependence. They acts as linkage and influence some of the practices of TQM. The paper ends with a discussion on implications for research as well as practice. 224F. Talib et al.

show abstract

“…The work of Eskildsen et al (2002) shows that improvement in organizational performance is a result of the management made of people and processes, and studies by Holjevac (2008) show that TQM increased social responsibility and ethics. Therefore, we propose the following hypothesis.…”

Section: Positive Relationship Between Process Management and Societymentioning

confidence: 99%

Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model

Río‐Rama¹,

Álvarez‐García²,

Coca-Pérez³

2017

RBGN

View full text Add to dashboard Cite

Purpose -The purpose of this research is to analyze whether quality management practices implemented and carried out by the rural accommodation establishments under study influence society results obtained by organizations, which are understood as the participation therein and the development of local community.Design/methodology/approach -The working methodology consists of carrying out an exploratory and confirmatory factor analysis in order to test the psychometric properties of measurement scales, and the hypothesized relationships between critical factors and society results are examined using structural equation modeling.Findings -The study provides evidence of a weak relationship between the critical factors of quality and society results in rural accommodation establishments. The results suggest that process management is the only quality practice that has a direct effect on society results and the rest of the critical factors are considered antecedents of it.Originality/value -The contribution of this study, which explores the impact of the critical factors of quality on society results, is to confirm that there is an effect of the critical factors of quality on society results (social and environmental responsibilities) through the direct relationship of process management. Very few studies examine this relationship.

show abstract

Business ethics in tourism – As a dimension of TQM

Cited by 35 publications

References 1 publication

Research into Quality Management and Social Responsibility

Research into Quality Management and Social Responsibility

An interpretive structural modelling approach for modelling the practices of total quality management in service sector

Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model

Contact Info

Product

Resources

About