Business design technology: software development for customer satisfaction

Dunham, R. E.

doi:10.1109/hicss.1991.184216

Cited by 5 publications

(1 citation statement)

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“…The speech act basis of systems such as The Coordinator represents an attempt at improvement (viewed here as ambiguity reduction) not only over other electronic systems such as electronic mail, but also over direct, verbal, human interaction. A spinoff from research an development work on the Coordinator is Business Design Technology from Action Technologies (Dunham, 1991). BDT belongs to category of workflow structuring (or automation) technology.…”

Section: Conversational Structuring Systemsmentioning

confidence: 99%

Ambiguity in human communication and the design of computer-mediated-communication systems

Nagasundaram¹,

Wagner²

1992

Proceedings of the Twenty-Fifth Hawaii International Conference on System Sciences

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Unlike physical or biological systems, human social systems are loosely-coupled in nature. Ambiguity and interpretation play important roles in human communication, Language is a key means of creaiing and maintaining shared realities through consensual processes. Consequently, an understanding of the interpretational nature of social interactions is required for the design of computer-mediated communication systems. Computerbased systems vary in their abilities to cope with the ambiguities inherent in social interactions; the mediation of "rich" social interactions with computer technology is often problematic. Some existing computer mediated communication systems are examined with respect to the issues discussed in this paper.

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Section: Conversational Structuring Systemsmentioning

confidence: 99%