Business chatbots with deep learning technologies: state-of-the-art, taxonomies, and future research directions
Yongxiang Zhang,
Raymond Y. K. Lau,
Jingjun David Xu
et al.
Abstract:With the support of advanced hardware and software technology, Artificial Intelligence (AI) techniques, especially the increasing number of deep learning algorithms, have spawned the popularization of online intelligent services and accelerated the contemporary development and applications of chatbot systems. The promise of providing 24/7 uninterrupted business services and minimizing workforce costs has made business chatbots a hot topic due to the impact of the pandemic. It has attracted considerable attenti… Show more
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