Business analysis metrics for business process redesign

Abstract

In the existing BPR methodologies there exists a big division in business analysis techniques due to the black and white approach used in most cases. In some of them, cost is the central issue, in others generic management or the successful use of IT. As a result business analysis techniques are directed towards this central issue ignoring any other means of analysis. Agent relationship morphism analysis (ARMA) is a BRP methodology that applies different analysis techniques from various disciplines in different perspectives. These techniques are influenced from organizational theories, IS development and existing work in BPR giving business analysis a more holistic approach. The main focus of business analysis in ARMA is the analysis of the business models with a view of developing solutions for the subsequent stage of redesign. The emphasis is on why the operations and processes of the organization are performed the way they are performed. The aim is to develop solutions that enhance the levels of efficiency and effectiveness in these operations and processes. The dimensions of improvement include service, quality, timeliness or cost.

Business Process Reengineering Implementation: Developing a Causal Model of Critical Success Factors

“…Since the 1990s, organizations have paid special attention to "processes" [5], [6]. In the search to improve and speed up the organizational processes, different tools and techniques have been developed in two last decades [7].…”

Knowledge‐Based Assignment Model for Allocation of Employees in Engineering‐to‐Order Production

“…This problem is insignificant if the entire process is executed by only one employee who occupies one work position, because there are no work position breaks [25]. This works only in small companies.…”

A process model for RFID based Business Process Analysis

“…In both cases, a process model with a certain level of detail is needed as a starting point. Different modeling languages are commonly used to describe and model business processes: Object Property Relationship (OPR), Event-driven Process Chain (EPC), Unified Modeling Language (UML), Petri Nets, Integrated Definition Method 3 (IDEF3), Business Process Modeling Notation (BPMN) and Agent Relationship Morphism Analysis (ARMA) ( [17,4,18]). Business process modeling methodologies can be characterized into general modeling methodologies and methodologies for a specific application like workflow management or quality management [1]).…”

“…The modeling language may differ from company to company, since the language has to be supported by the existing IT system. A possible choice is the ARMA methodology, which supports all three perspectives of business process redesign: Management accounting, information system development and organizational theoretic perspective [18]. ARMA offers a wide spectrum of analysis approaches with different objectives.…”

“…Some of them are placed on an organizational level like the analysis of abstraction levels or the management structure analysis, while others like process cycle time analysis concentrate on optimizing cross-functional business processes. The process perspective is illustrated with object lifecycles (OLCs) an offer a great possibility to add business process data to the model [18]. Focusing on the second application scenario, a combination of the described RBPA approach with data mining tools for automatic generation of business process models is used.…”