Burnout Syndrome in Bank Employees: A Literature Review

Abstract

This study aims to identify the empirical studies that investigate the prevalence of and factors associated with burnout syndrome in bank employees that were published in the PUBMED, SciELO, LILACS, MEDLINE, PsycINFO, ISI Web of Knowledge and Science Direct indexers, and to analyze such studies with regard as to the research methods they used. Fourteen studies were identifi ed that were grouped into the socio-demographic, personal, organizational and labor variables related to burnout. The sample size ranged from 50 to 6091 participants (median = 250.5). Two studies investigated prevalence and found that 49.6% and 55.78% of the participants were affected by the syndrome. Most studies were surveys, and there was only one experiment. Participants working 40 hours, or more, per week and who had direct contact with customers were seen to be the most affected by the syndrome. Physical exercise helped reduce burnout levels in participants. Critical analysis identifi ed the need for further studies with case and non-case groups of the syndrome, and the inclusion of other personal, organizational and work variables, thus enabling a better understanding of burnout and the development of technologies needed to reverse and prevent it, and in order to support a generalization of the results.

Transformational leadership: does it really decrease work-related stress?

“…One example of poor working conditions associated with a negative effect on physical health and thereby with high levels of stress and burnout is that the majority of bank employees are required to work while being seated for the entire working day. More generally, according to recent studies (Dias and Angelico, 2018;Giorgi et al, 2017), employees who are subjected to extended excessive demands in the workplace have a higher risk of WS that leads to physical burnout than employees for whom this is not the case.…”

Burnout syndrome: occupational health team’s knowledge / Síndrome de burnout: conhecimento da equipe saúde do trabalhador

“…It should be noted that the development of burnout affects not only health and education workers, but also other professionals who experience episodes of intense stress and tension, such as police officers, coaches and bankers. 12,13,14 Scientific studies have found that health care workers are often developing stress and burnout, especially in hospital settings. [5][6][7][8][9][10][11][12][13][14][15] Long working hours, low pay and work overload are factors that lead to the development of the disorder by the nursing staff and were mentioned by the interviewees.…”

Burnout syndrome in special education teachers working with children with developmental disorders

“…Češće se javlja kod zaposlenih koji tokom radnog procesa ostvaruju bliski kontakt sa drugim ljudima, koji su u poziciji da im je potrebna neka vrsta pomoći, u tzv. pomagačkim zanimanjima [3] . Pojedine studije ukazuju da je prevalenca sindroma izgaranja oko 30% kod nastavnika, 31% kod studenata medicine, a između 44% i 68% kod onkologa [4] .…”