Burnout and Employee Performance in Hospitality Industry:  The Role of Social Capital

Harjanti, Dhyah

doi:10.9744/jti.21.1.15-24

Cited by 14 publications

(14 citation statements)

References 23 publications

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“…Among the demographic variables in this study, gender was significantly related to burnout, and women suffered more from burnout than men. This finding is consistent with most of the previous studies [ 19 , 29 , 30 , 31 ]. In this study, higher burnout in women may be influenced by a larger sample, but also because of the work pressures, work-family conflict situations that exposed working women to burnout-exacerbating factors, like severe psychological stress.…”

Section: Discussionsupporting

confidence: 94%

“…Among CTs, the relationship between social capital and burnout was further investigated in several studies, and the importance and preventive role of social capital had been emphasized [ 32 , 36 , 37 ]. The study results of Hador B 2016 and Harjanti D 2019 showed that social capital had a positive and significant effect on staff's task accomplishment, and increasing social capital would lead to increased task accomplishment [ 31 , 38 ]. Capital, in general, in all three types (social, cultural, and economic) played an essential role in preventing burnout.…”

Section: Discussionmentioning

confidence: 99%

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The prevalence of burnout and its relationship with capital types among university staff in Tehran, Iran: A cross-sectional study

Irandoost

Lebni

Soofizad

et al. 2021

Heliyon

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Background Burnout is a job-related syndrome that is common among university staff, and it is caused by various factors. The purpose of this study was to investigate the prevalence of burnout and its relationship with capital types among university staff in Tehran, Iran. Methods A cross-sectional descriptive-analytical design was used in which 420 staff were randomly sampled from the Iran University of Medical Sciences. For data collection, the researchers used the Burnout Inventory of Maslach and Jackson and Capital Types Questionnaire. The data were entered into SPSS software (Version 22) and analyzed by descriptive and inferential statistics and regressions. Results The mean burnout of staff was 84.42, and 45.9% of them had high burnout. A significant relationship was found among capital types, work experience, gender, education, and burnout. Multiple linear regressions also showed that independent variables estimated about 32% of the variance of the dependent variable, social capital, gender, and work experience, contributed more to explaining and predicting burnout index. Conclusion Regarding the relationship between burnout and capital types (economic, cultural, and social), it is necessary to increase capital by increasing cultural activities, staff's knowledge level, income levels, informal groups, and finally, strengthening interpersonal relationships among staff.

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Section: Discussionsupporting

confidence: 94%

Section: Discussionmentioning

confidence: 99%

The prevalence of burnout and its relationship with capital types among university staff in Tehran, Iran: A cross-sectional study

Irandoost

Lebni

Soofizad

et al. 2021

Heliyon

View full text Add to dashboard Cite

show abstract

“…After that, the data were analyzed through partial least squares with Smart PLS Software to know the validity and reliability of the model. , have a value of < 0.7 so that it must be removed in the model [24,25]. While the value of Composite Reliability, Variance Extracted (AVE), and Cronbach Alpha have been fulfilled so that it can proceed to the hypothesis testing stage [25].…”

Section: Methodsmentioning

confidence: 99%

Five Key Strategies for Reducing Dwelling Time in the Ports of Indonesia

Sirajuddin

2020

jti

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This paper discusses the implementation of five key strategies of reducing dwelling time at ports. The five strategies are deregulation of administrative procedures, availability of infrastructure and port facilities, integration of information technology, quality of services, price and incentive strategies. By using partial least squares method and bootstrapping testing, these five variables are a good fit, reliable, and robust as a factor for reducing dwelling time at the port. However, the implementation at Ports in Indonesia still needs to be improved. Four strategies have been running well and they have a significant effect either directly or indirectly on the decrease of dwelling time, namely deregulation of administrative procedures, availability of infrastructure and port facilities, integration of information technology, dan quality of services. While price and incentive have not been maximized to reduce dwelling time at Ports in Indonesia.

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“…Employees in the hospitality industry are frequently confronted with emotional demands from guests and may even be subjected to abusive behavior (Choo, 2017). In these troubled times, warm support from coworkers can help frontline employees to overcome their frustrations (Harjanti, 2019). Therefore, employees are more likely to recover from negative emotions and burnout, and engage in their work.…”

Section: Ijchm 3412mentioning

confidence: 99%

Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis

Liu

Guo

et al. 2022

IJCHM

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Purpose Employee engagement serves as a critical strategy for tourism and hospitality organizations to support their employees and fight adversity. This study aims to investigate the antecedents and effects of employee engagement and examine innovative behavior as a linchpin mechanism for the relationship between organizational engagement culture and organizational performance. Design/methodology/approach This study analyzed the antecedents and effects of employee engagement through a hierarchical linear model that considers both organizational- and individual-level factors. The data was collected through a questionnaire survey from employees of 39 hotels in Guangzhou, China. Findings The results confirmed the significant positive effect of organizational empowerment, leadership and collaboration atmosphere on employment engagement. An individual’s perception of rewards and recognition, distributive justice and procedural justice significantly affected employee engagement. It was also confirmed that employee engagement ultimately improved performance outcomes at the individual and organizational levels. Additionally, the mediation effect of organizational innovation culture on the relationship between organizational employee engagement and organizational performance was confirmed. Practical implications Organizations can improve their performance by enhancing employee engagement, which in turn, can be encouraged by empowering leadership and organizational collaboration culture. Organizations can also improve their performance by providing rewards and recognition appreciated by employees and ensuring justice to them. Originality/value This research contributes to the literature on employee engagement in the hospitality industry by demonstrating how organizational performance can be improved through employee engagement using a multilevel model. The findings highlight that organizations with engaged employees are more likely to achieve an innovative culture, which in turn, leads to organizational success. This study also confirmed that empowerment, leadership and collaboration culture help improve organizational performance in the hospitality industry.

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Burnout and Employee Performance in Hospitality Industry: The Role of Social Capital

Cited by 14 publications

References 23 publications

The prevalence of burnout and its relationship with capital types among university staff in Tehran, Iran: A cross-sectional study

The prevalence of burnout and its relationship with capital types among university staff in Tehran, Iran: A cross-sectional study

Five Key Strategies for Reducing Dwelling Time in the Ports of Indonesia

Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis

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