Building win-win value networks for product-service systems' delivery
Sophie Peillon,
Khaled Medini,
Thorsten Wuest
Abstract:Product-service systems (PSS) are complex bundles of products and services aimed at fulfilling customers' needs. The key challenges of designing a new PSS include establishing the underlying value network supporting PSS delivery. The success of a PSS business model relies heavily on establishing a win-win value network that ensures fairly shared value capture and creation among the PSS stakeholders. This paper investigates the underlying challenges of establishing such value networks, and proposes a novel fram… Show more
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