Building trust in times of crisis

Langer, Roy; Thorup, Signe

doi:10.1108/13563280610713851

Cited by 24 publications

(4 citation statements)

References 35 publications

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“…Interviewees mentioned the above as an obstacle the city would need to consider carefully and find a solution for. Similarly, Langer et al [24] have argued that digital equality is essential to ensure all groups can not only help, but also take advantage of the improved services.…”

Section: Discussionmentioning

confidence: 99%

“…Therefore, communication is critical for implementing a new work strategy and achieving the desired results. Studies on the role of communication during organizational change focus on issues such as the design and adoption of the change process, the creation of employee participation [23], and the role of management communication [24]. By [25] has emphasized the importance of everyone moving in the same direction and it is further argued, when looking at organizational development, deployment, and success, pitting employees and managers against each other does not encourage a team approach or a sense of shared responsibility.…”

Section: Managing Change Within the Public Sector To Promote Sustaina...mentioning

confidence: 99%

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Sustainable Digital Change: The Case of a Municipality

Gudmundsdottir,

Sigurjonsson,

Hlynsdottir

et al. 2024

Sustainability

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This study concentrates on how change can be effectively managed within the public sector to enhance sustainability. Public institutions are vital in promoting societal well-being and must be capable of adapting to changing circumstances while embracing sustainable practices. The study discusses the importance of digital development and inclusion in the public sector, highlighting the need for organizations to adapt to a changing world and prioritize information technology and user needs. The research methodology involves qualitative research, including semi-structured interviews with employees from the city of Reykjavík, Iceland. The findings emphasize the importance of leaders and middle managers being on board and taking ownership of the digital transformation process. The study also highlights the significance of sustainability in resource management and the innovation in service provision that comes with digital transformation. Overall, the study contributes to understanding change management and digital development in the public sector and provides insights for organizations that are seeking to promote sustainability and adapt to digital advancements.

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Section: Discussionmentioning

confidence: 99%

Section: Managing Change Within the Public Sector To Promote Sustaina...mentioning

confidence: 99%

Sustainable Digital Change: The Case of a Municipality

Gudmundsdottir,

Sigurjonsson,

Hlynsdottir

et al. 2024

Sustainability

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“…Unofficial stories are not controlled by an organisation and originate from employees (based on Boje, 1995). Langer and Thorup (2006) use the metaphor of an orchestra to illustrate the challenge for managers in coordinating multiple stories within an organisation to create a "polyphonic harmony". However, this may be difficult in practice.…”

Section: Introductionmentioning

confidence: 99%

Storytelling in organisations: supporting or subverting corporate strategy?

Spear

Roper

2016

CCIJ

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Storytelling in organisations: supporting or subverting corporate strategy? Structured abstractPurpose: Storytelling is claimed to be an effective way of communicating corporate strategy within organisations. However, previous studies have tended to focus holistically on storytelling in organisations rather than investigating how different groups may use and be influenced by stories. This paper addresses these gaps in the literature by investigating how storytelling in internal communication can either support or subvert corporate strategy.Design/methodology/approach: A qualitative study was conducted into storytelling in two large companies in the UK energy industry. Data was collected through 70 semi-structured interviews, documentary research, and observation research.Impression management theory was used to analyse how stories supported or subverted corporate strategy. Findings:Storytelling by employees in the corporate and customer service areas of the organisations showed the greatest support for corporate strategy. There was more subversive storytelling in the operational areas, particularly by lower level employees. Stories subverted corporate strategy by recounting incidents and encouraging behaviour that contradicted the organisation's vision/goals and values.Originality/value: The study shows the important contribution of employees to the collective sensemaking process in organisations, by narrating supportive or subversive stories. Engaging employees in storytelling can enhance support for corporate strategy, however managers should also see subversive stories as an opportunity to identify and address problems in the organisation.

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“…Studies on the role of communication during organizational change focus on issues such as design and adoption of the change process (Jones et al , 2004), creation of employee participation (Langer and Thorup, 2005; Lewis, 1999), the role of (middle) management communication (Armenakis and Bedeian, 1999; Covin and Kilmann, 1990; Klein, 1996), and the distinction between the informative function of communication to stimulate readiness for change and communication as a means to create a community (Elving, 2005, p. 136). What strikes is that these studies are seldom based on empirical evidence.…”

Section: Introductionmentioning

confidence: 99%

Surviving organizational change: how management communication helps balance mixed feelings

Nelissen

Selm

2008

Corporate Communications: An International Journal

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Surviving organizational change: how management communication helps balance mixed feelings Paul Nelissen Martine van Selm Article information:To cite this document: Paul Nelissen Martine van Selm, (2008),"Surviving organizational change: how management communication helps balance mixed feelings", If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -This study aims to examine the correspondence between the use and evaluation of management communication on the one hand and positive and negative responses to a planned organizational change on the other hand. Design/methodology/approach -The study was conducted among employees of a Dutch branch of a large international organization which had survived a recent planned organizational change. In a survey, respondents were asked to report on their opinions about the organizational change at the time of the study, and retrospectively report on their opinions about the organizational change at the introduction of the organizational change.Findings -It was found that positive responses to the planned organizational change increased and negative responses decreased in the due course of the organizational change. In addition, survivors were ambivalent in their attitude towards the organizational change, as positive responses existed next to negative ones. With respect to the role of management communication it was found that satisfaction with management communication is most strongly related to responses to the organizational change as survivors who are satisfied with management communication score high on positive responses and low on negative responses. Research limitations/implications -The study has methodological limitations as it employs a one point in time measurement. Practical implications -This paper is a source for practitioners in the field of management communication as the results may guide them in focusing on maximizing employee satisfaction with management communication as this communication component is most strongly related to response to the organizational change. Originality/value -This paper provides empirical evidence of the value of management communication for survivors of organizational change processes.

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Building trust in times of crisis

Cited by 24 publications

References 35 publications

Sustainable Digital Change: The Case of a Municipality

Sustainable Digital Change: The Case of a Municipality

Storytelling in organisations: supporting or subverting corporate strategy?

Surviving organizational change: how management communication helps balance mixed feelings

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