Building Resilient Smart Cities for Sustainable Urban Tourism in Africa Post-COVID-19 Pandemic

Woyo, Erisher; Ukpabi, Dandison C.

doi:10.1007/978-3-030-94751-4_23

Cited by 7 publications

(7 citation statements)

References 23 publications

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“…This requires managers to invest and develop an efficient social commerce platform in the destination so that tourists are able to provide their reviews, recommendations, and opinions about the destination with ease. Given the importance social commerce information sharing has on destination choice and trip planning (Gretzel and Yoo, 2008; Woyo and Ukpabi, 2022), destinations that operates user friendly websites, and social media pages for information sharing platforms are likely to have higher equity. Increased brand engagement using social media is imperative for destinations to attract more travellers and improve the competitiveness of the destination (Woyo and Slabbert, 2021a).…”

Section: Discussionmentioning

confidence: 99%

“…The Internet and social commerce platforms are important sources of information tourists use when planning tourism trips (Xiang and Gretzel, 2010; Woyo and Ukpabi, 2022). Additionally, tourists use social commerce platforms for social interactions like sharing travel experiences, research about the destination, and making reservations (Oliveira and Panyik, 2015; Rather, 2020; Xiang and Gretzel, 2010).…”

Section: Introductionmentioning

confidence: 99%

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Value co-creation and destination brand equity: understanding the role of social commerce information sharing

Long¹,

Woyo

Pham

et al. 2022

JHTI

Self Cite

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PurposeWidespread technology adoption in tourism enables tourists to be active content creators, thus, influencing destination brands through co-creation. This study examines value co-creation, social commerce information sharing, and destination brand equity.Design/methodology/approachA quantitative approach was applied to analyse data collected from a global online survey. Hypotheses were tested using PLS-SEM analysis.FindingsResults show that destination brand equity is positively influenced by value co-creation. Additionally, social commerce information sharing mediates the relationship between value co-creation and destination brand equity.Practical implicationsThe article adds new insights to tourism marketing by investigating value co-creation, social commerce information sharing and destination brand equity. It also offers interesting implications for destination managers to improve Vietnam as a destination brand.Originality/valueThis paper is among the first to test the mediating role of social commerce on value co-creation and destination brand equity.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Value co-creation and destination brand equity: understanding the role of social commerce information sharing

Long¹,

Woyo

Pham

et al. 2022

JHTI

Self Cite

View full text Add to dashboard Cite

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“…The purposive method was used by many researchers, such as Ye et al (2021) and Bustard et al (2019). This combination of methods was used in similar studies such as Woyo and Ukpabi (2022).…”

Section: Methodsmentioning

confidence: 99%

“…Woyo and Ukpabi (2022) adopted the same methodology to collect qualitative data about building a technological approach to fight the pandemic and revive the tourism industry in South Africa. One of the main results explains the importance of governance in running this technology-based tourism.…”

Section: Smart Tourism Negative Impactsmentioning

confidence: 99%

Stakeholders' perspective on smart tourism development: a case study of the West Bank, Palestine

Isaac

Dodeen²

2023

MSAR

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PurposeThis study aims to investigate the tourism stakeholders' opinions about developing smart tourism (ST) in the West Bank, Palestine. This research fulfils intriguing gaps in the literature on stakeholders' perceptions and views on developing ST in the West Bank, Palestine.Design/methodology/approachThe research study employed a qualitative methodology using semi-structured interviews with nineteen respondents. All data collected were in April and May 2022.FindingsThe findings show that the understanding of ST-related stakeholders in the West Bank is mainly linked to information communication and technology, digitalisation, and online use of technology within the tourism industry. Moreover, the results show the high potential of developing the ST industry in the West Bank. However, this study revealed that challenges could affect the West Bank's development at different levels, such as managerial, technological, awareness, public sector restrictions, infrastructural, financial and political challenges.Research limitations/implicationsThis research has some shortcomings. The first restriction of this study was the political restrictions and the checkpoints, which limited the reach of some of the participants who reside in Jerusalem or other cities outside of the West Bank, which delayed the time of the interviews or converted it to be done through a digital platform. Secondly, the sample of this study was small in tourism stakeholders in the West Bank.Originality/valueTo the author's knowledge, this paper is the first on ST from the stakeholders' perspectives. Therefore, this study has set the first step in closing the existing gap in the literature.

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“…In the current era, marked as the 'urban century,' the rapid urbanization experienced worldwide posits urban livability at the forefront of sustainable urban planning discussions. As over half of the world's population now resides in urban areas, the challenges to maintaining and enhancing urban livability have intensified, especially against the backdrop of escalating urban tourism post-COVID-19 pandemic easing [1,2]. This shift, while contributing to the recovery of the economy, has raised pressing concerns about the sustainability of the urban living environment, with livability as a core component [3,4].…”

Section: Introductionmentioning

confidence: 99%

Design Dilemma between Urban Tourism and Quality of Life: Assessment of Livability Barriers in Different Contexts

Zhang,

Ren

2024

Sustainability

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Urban tourism has been instrumental in the global economic revival, particularly following the easing of COVID-19 pandemic restrictions. However, tourism is not neutral with respect to local quality of life, and little attention is given to the specific barriers that tourism presents to urban livability. This study aims to fill this research gap by identifying the most significant barriers to livability in tourist cities using livability satisfaction as the measure of urban livability. Kuala Lumpur, Malaysia, and Guilin, China, two international tourist cities with different contexts, were used as the study areas. This study used a questionnaire survey with a combination of probability sampling and quota sampling to obtain valid data from 793 respondents, including tourists and locals, of whom 395 were from Kuala Lumpur and 398 were from Guilin. The collected data were analyzed using a dual-stage PLS-SEM–ANN approach. The results indicated that economic burden, government, tourism ecology, infrastructure, and environmental quality barriers significantly influence livability satisfaction, with economic burden and tourist ecology barriers emerging as paramount concerns in both cities. Important differences between the two cities were also observed. Kuala Lumpur is more strongly impacted by environmental quality barriers, while infrastructure barriers more severely impact Guilin. The findings revealed that government leadership, equitable distribution of tourism benefits, and context-sensitive policy adjustment procedures are critical to balancing tourism development with the enhancement of urban livability. This study contributes to the urban livability and tourism literature through empirical quantification of livability barriers within urban tourism contexts. The study findings provide certain implications for stakeholders involved in the development and maintenance of tourist cities.

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Building Resilient Smart Cities for Sustainable Urban Tourism in Africa Post-COVID-19 Pandemic

Cited by 7 publications

References 23 publications

Value co-creation and destination brand equity: understanding the role of social commerce information sharing

Value co-creation and destination brand equity: understanding the role of social commerce information sharing

Stakeholders' perspective on smart tourism development: a case study of the West Bank, Palestine

Design Dilemma between Urban Tourism and Quality of Life: Assessment of Livability Barriers in Different Contexts

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