Building E-Loyalty for E-retailers: Role of Justice Perception and Consumer Forgiveness

Latif, Fatma Özge Baruönü; Uslu, Aypar

doi:10.1504/mejm.2019.10018619

MEJM

2019

DOI: 10.1504/mejm.2019.10018619

|View full text |Cite

Building E-Loyalty for E-retailers: Role of Justice Perception and Consumer Forgiveness

Fatma Özge Baruönü Latif

Aypar Uslu

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

Supporting

Mentioning

Contrasting

Year Published

2020

Publication Types

Select...

Article2

Relationship

Self Cite0

Independent2

Authors

Journals

Cited by 2 publications

References 49 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Electronic Loyalty In Social Commerce: Scale Development and Validation

Khoa

Nguyen

2020

GADJAH MADA INT. J. BUS.

View full text Add to dashboard Cite

Loyalty is an important key performance indicator to assess a business's success, especially in an online business environment with fierce competition. The explosion of social networking sites has created a new form of business: social commerce. Simultaneously, the scale of loyalty in online transactions has some limitations; hence, this research aims to develop and validate an electronic loyalty scale in the context of social commerce. The study used a mixed research method with two phases of a sequential exploratory strategy. Qualitative research generated the scale and was used in the initial filtering to develop an e-loyalty scale for social commerce. This study conducted two quantitative studies with 715 social commerce shoppers in five developed areas in Vietnam: Ho Chi Minh City, Ha Noi City, Hai Phong City, Da Nang City, and Binh Duong Province. Based on our research survey and literature review, the research results showed that electronic loyalty in social commerce is expressed in three dimensions: preference, interaction, and personal information’s disclosure. Then, the research proposed several relevant implications for other researchers and administrators of online businesses.

show abstract

Electronic Loyalty In Social Commerce: Scale Development and Validation

Khoa

Nguyen

2020

GADJAH MADA INT. J. BUS.

View full text Add to dashboard Cite

show abstract

Marka Nefreti ve Olası Sonuçları Üzerinde İşletme Telafi Süreçlerinin Düzenleyici Etkisi

Örs¹,

Kaytaz²

2020

OPUS Uluslararası Toplum Araştırmaları Dergisi

View full text Add to dashboard Cite

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

Contact Info

hi@scite.ai

10624 S. Eastern Ave., Ste. A-614

Henderson, NV 89052, USA

Blog Terms and Conditions API Terms Privacy Policy Contact Cookie Preferences Do Not Sell or Share My Personal Information

Made with 💙 for researchers

Part of the Research Solutions Family.

Building E-Loyalty for E-retailers: Role of Justice Perception and Consumer Forgiveness

Cited by 2 publications

References 49 publications

Electronic Loyalty In Social Commerce: Scale Development and Validation

Electronic Loyalty In Social Commerce: Scale Development and Validation

Marka Nefreti ve Olası Sonuçları Üzerinde İşletme Telafi Süreçlerinin Düzenleyici Etkisi

Contact Info

Product

Resources

About