Building dynamic service analytics capabilities for the digital marketplace

Akter, Shahriar; Motamarri, Saradhi; Hani, Umme; Shams, S. M. Riad; Fernando, Marío; Babu, Mujahid Mohiuddin; Shen, Kathy Ning

doi:10.1016/j.jbusres.2020.06.016

Cited by 81 publications

(58 citation statements)

References 53 publications

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“…Some studies indicate that banking services are linked to this new and demanding customer profile. Consequently, the new services provided by banks arise from customers’ needs, characterizing the continuous sharing of ideas and value co-creation in the banking sector ( Oliveira and von Hippel, 2011 ; Akter et al, 2020 ).…”

Section: Conceptual Frameworkmentioning

confidence: 99%

e-Banking Adoption: An Opportunity for Customer Value Co-creation

et al. 2021

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The development of information and communication technologies offers innovative opportunities to establish business strategies focused on customer value co-creation. This situation is especially notable in the banking industry. e-Banking activities can support competitive advantages. However, the adoption of e-banking is not yet well-established among consumers. In this sense, the technology acceptance model (TAM) is considered essential in studying consumer behavior applied to adopt a particular technology. According to the TAM model, this study analyses the factors which influence bank customers to adopt e-banking to facilitate their banking services and support the process of value co-creation. Consequently, the authors examine five main aspects of the technology adoption model to provide a broad understanding of bank customers’ consumption of e-banking. A partial least squares structural equation modeling (PLS-SEM) analysis is conducted to evaluate proposed relationships between factors and customers’ e-banking adoption.

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Section: Conceptual Frameworkmentioning

confidence: 99%

e-Banking Adoption: An Opportunity for Customer Value Co-creation

et al. 2021

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“…Expansion of main opportunities of internal processing of orders has always been an efficient strategic tool of logistics support. Facing the increasing problems with processing of B2B logistic orders, it is important that 3PL could adapt to dynamic and varying environment of retail trading and logistics (Akter et al, 2020). Typical problems of fulfillment of B2B orders at warehouses are as follows:…”

Section: Discussionmentioning

confidence: 99%

“…In the B2C market, due to development of e-commerce, logistics and retail sales became even more indivisible. Fulfillment of orders of final consumers located from B2C online trading platforms, such as Amazon in the USA and Alibaba group in mainland China, is transferred to third-party logistic providers (3PL) for processing (Akter et al, 2020). Due to ultra-rapid development of B2C ecommerce, the B2C online retailers intensively enter the B2B markets, providing platform of online purchases, similar to the B2C online purchase platform, for corporate customers in order to form wholesale online purchases.…”

Section: Formulation Of the Problemmentioning

confidence: 99%

“…Due to ultra-rapid development of B2C ecommerce, the B2C online retailers intensively enter the B2B markets, providing platform of online purchases, similar to the B2C online purchase platform, for corporate customers in order to form wholesale online purchases. According to the analysis by Forrester Research, in the nearest future the market volume of B2B online trading will increase twofold in comparison with B2C (Akter et al, 2020). Under the conditions of developing trend of B2B e-commerce business, numerous transactions in online market evidence that 3PL and online sellers, which can be manufacturers, retailers, or other parties in the supply chains, are of the highest importance for close cooperation with each other aiming at efficient processing of online orders, so that these B2B orders can be delivered to customers in predetermined times (Mayorova et al, 2018).…”

Section: Formulation Of the Problemmentioning

confidence: 99%

“…The available publications devoted to the Industry 4.0 pay high attention to various technologies, such as IoT, AI, ML and data analytics (Novikov & Sazonov, 2020) in terms of production. However, there are few publications about interaction of advanced technologies in the supply chains (Akter et al, 2020;Leung et al, 2020;Uryas'eva et al, 2018). Most publications devoted to the Industry 4.0 concept or smart production were focused on theoretical or conceptual models of implementation.…”

Section: Formulation Of the Problemmentioning

confidence: 99%

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Digitization has become a determining factor of transformation of supply formation model. Taking into account the Covid-19 pandemic affecting all main spheres, the analysis of such transformations is especially urgent. Nowadays digital technologies are considered as strategic weapon in competition. Competitiveness management on the basis of digital technologies will provide operation efficiency and continuity due to integration of processes. The epidemiologic situation of 2020 provided the necessary impetus for adoption and implementation of smart technologies in trading. Digitization influences structural changes of economy, industry efficiency, development of goods circulation, development of infrastructure, positioning of developing countries in global markets. Foreign trade turnover increases due to increase in export from developing to developed countries. There is no reverse relation. In addition, the experimental results demonstrate that the increasing index of penetration of global information networks, the index of wideband networks in Ghana,

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Building dynamic service analytics capabilities for the digital marketplace

Cited by 81 publications

References 53 publications

e-Banking Adoption: An Opportunity for Customer Value Co-creation

e-Banking Adoption: An Opportunity for Customer Value Co-creation

Transformation of Goods Supply Model Under Conditions of Digital Economy

Service-Dominant Logic and Service Management 4.0

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