Building citizen trust through e-government

Parent, Michael; Vandebeek, Christine A.; Gemino, Andrew

doi:10.1109/hicss.2004.1265304

Cited by 61 publications

(59 citation statements)

References 19 publications

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“…Therefore, the public's pre-existing familiarity with and trust in the well-known household names as their preferred disaster risk communicators seems to be an important factor for further discourse. This insight is consistent with empirical evidence found by Parent et al (2005).…”

Section: The Indonesian Public's Risk Perception Communications Via Tsupporting

confidence: 82%

“…These consistent findings from the different disciplines suggest the challenge in clearly communicating disaster risk perceptions not only among government cross-jurisdictions, but also between the government and citizens. Prior e-government research suggests important factors that can improve external political efficacy, which are citizens' trust in government (Parent et al 2005), management capacity (Reddick 2009), and citizen-centric e-governance (Reddick 2011a).…”

Section: Risk Perception Communicationsmentioning

confidence: 99%

“…The #unfollowSBY users engaged in political campaigns to persuade the followers of SBY to stop following SBY tweets. This hashtag is a useful indicator of the declining external political efficacy defined as perceived government responsiveness (Parent et al 2005) or as perceived fairness of government procedures and outcomes (Craig et al 1990). …”

Section: The Indonesian Public's Concerns Assessment Through Trendingmentioning

confidence: 99%

“…In this paper, we define e-government as the use of information and communications technology (ICT) for citizens to interact with their government. e-governance aims to examine issues of external political efficacy more comprehensively by addressing not only citizens' perceived government responsiveness (Parent et al 2005;Anderson 2010), but also citizens' perceived fairness of government procedures and outcomes (Craig et al 1990). While the former has been found to influence citizens' trust in government, the latter seems to matter to citizens' perceived fairness of mass evacuation policies and logistics.…”

Section: Introductionmentioning

confidence: 99%

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Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

Chatfield

Reddick

2015

Journal of Homeland Security and Emergency Management

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Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting a volcano's hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Volcanic hazards and risk literature identifies risk communication as critical but insufficiently understood. This paper, therefore, investigates disaster risk communications during Indonesia's Mt. Sinabung eruptions in February 2014, causing 16 deaths and continuous evacuations of 30,000 residents. We critically examined one-way government-to-citizens communications via e-government websites and Twitter and citizens' multi-directional communications via #sinabung hashtag for sharing volcano risk perceptions about affected villagers. Our Twitter analysis of #sinabung found evidence for the absence of government engagement in risk perception communications and leadership in responding to the Indonesian public's expressed concerns for the Mt. Sinabung disaster. For governments that would implement citizencentric e-governance, Twitter can be used effectively as a multi-directional risk communication tool to quickly and effectively share risk perceptions and disaster information with the public. Abstract: Despite operational volcano surveillance using meteorological satellite, thermal remote sensing and infrared camera technologies, predicting a volcano's hazardous activity and explosive eruption, with any accuracy, remains nearly impossible. Volcanic hazards and risk literature identifies risk communication as critical but insufficiently understood. This paper, therefore, investigates disaster risk communications during Indonesia's Mt. Sinabung eruptions in February 2014, causing 16 deaths and continuous evacuations of 30,000 residents. We critically examined one-way government-to-citizens communications via e-government websites and Twitter and citizens' multi-directional communications via #sinabung hashtag for sharing volcano risk perceptions about affected villagers. Our Twitter analysis of #sinabung found evidence for the absence of government engagement in risk perception communications and leadership in responding to the Indonesian public's expressed concerns for the Mt. Sinabung disaster. For governments that would implement citizen-centric e-governance, Twitter can be used effectively as a multi-directional risk communication tool to quickly and effectively share risk perceptions and disaster information with the public.

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Section: The Indonesian Public's Risk Perception Communications Via Tsupporting

confidence: 82%

Section: Risk Perception Communicationsmentioning

confidence: 99%

Section: The Indonesian Public's Concerns Assessment Through Trendingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

Chatfield

Reddick

2015

Journal of Homeland Security and Emergency Management

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“…First, entrepreneurial approach, Governments could use various ICTs technologies to provide information, data, materials, and online service to everyone. The high quality data and online service will not only benefit citizens a lot, but improve people's trust in governments [12]. Tong-yi et al [3] divided entrepreneurial approach into two aspects.…”

Section: E-governance Improves People's Trust In Governmentsmentioning

confidence: 99%

Does E-Governance Matter for the People’s Trust in the Government? Evidences from Shanghai, China

Shou-zhi¹

2016

J Pol Sci Pub Aff

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E-governance has become one of the most popular agendas among academia of politics and public management. This study tries to respond whether E-governance has a impact on the level of people's trust in the Chinese government. Using Tolbert and Mossberger's framework, the questionnaire's result of Shanghai city, and quantitative method, this article draw such conclusions as below. First, there are strong relations between E-governance and the level of people's trust in the Chinese government. On some degree, people who are more satisfied with E-governance, will show more trust in the Chinese government. Second, both of entrepreneurial approach and participatory approach have a impact on the level of people's trust in the government. The level of satisfied about 'online discussions' plays a most important role in people's attitude towards the Chinese government. In other words, people who can not discuss public affairs and policies freely might show low level of trust in the Chinese government. Third, the Chinese government's performance about the E-governance is not very good. In the future, the Chinese government should improve their performance about the E-governance, especially the E-participation, which has a significant effect on people's attitude towards the government.

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Digital government

Robertson

Vatrapu

2010

Annual Review Info Sci & Tec

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digital cities" online. This section also looks at the dramatic growth in the use of ICT for interaction with government entities and politicians. The next section is a wideranging treatment of "e-participation," covering digital citizenship, political campaigning online, electronic voting, e-rulemaking, political information seeking, blogging, social networking, and the possibility of virtual public spheres inhabited by non-co-located "netizens." After briefly examining the digital government-related technologies of geographic information systems and urban simulation, we conclude by looking at challenges such as access inequities, trust, power, and civic identity. Information and GovernmentBimber (2003) describes the central role of "information" in Alexander Hamilton's The Federalist, a pre-constitution treatise meant to convince the public about the merits of a federal republic for the emerging United States. He points out that the word "information" appears "about three dozen times in The Federalist" (p. 35) and that the importance of information is emphasized in a wide variety of areas including manufacturing, commerce, taxation, the distribution of citizens across large distances, the power of factions, and politics. The concept of a single democratic polity distributed over such a vast geographical expanse as was envisioned by the Founding Fathers (more vast than they imagined, as it turned out) was novel and problematic. The structure of the federal government, particularly the Electoral College, can be seen in part as an information and knowledge management solution of the time, in addition to its role as a process for implementing representative democracy in a geographically sprawling country.In the next century, the United States introduced systems of relatively inexpensive daily newspapers and universal, flat-rate mail service that greatly expanded the information environment (Fang, 1997;Schudson, 1998). Some scholars argue that these early information technologies deeply influenced citizens' feeling of common identity and sense of democratic purpose (Bimber, 2003;Schudson, 1998). In modern times, of course, radio and then television have been the dominant communication technologies. Their influence on government and politics has been widely Putnam, 1995) and will not be discussed further here except to note that these technologies are non-collaborative, one-way, broadcast technologies. The information and communication technology that concerns us in this chapter is digital technology: the Internet and all of its manifestations (email, the World Wide Web, instant messaging, social networking, and virtual worlds) and mobile information and communication technologies such as cell phones and global positioning systems. There is no question that these technologies are becoming more central to the way governments work now and will work in the future (Agre

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Building citizen trust through e-government

Cited by 61 publications

References 19 publications

Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

Understanding Risk Communication Gaps through E-Government Website and Twitter Hashtag Content Analyses: The Case of Indonesia’s Mt. Sinabung Eruption

Does E-Governance Matter for the People’s Trust in the Government? Evidences from Shanghai, China

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