Building Change

Brotman, Ryan; Burleson, Winslow; Forlizzi, Jodi; Heywood, William; Lee, Sang Hoon

doi:10.1145/2702123.2702602

Cited by 8 publications

(1 citation statement)

References 27 publications

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“…Scholars, within the Constructive Design Research (CDR) [42], [43], Experiential Design Landscapes (EDL) [44] and LL [45] publication streams, have explored the use of prototypes (experience prototyping), usage scenarios (contextual design), scale-models or mock-ups and bodystorming for refining the design of new artifacts whatever is their size. It leads to learn by doing through iterative experiments and continuous evaluation rather than defining artifacts entirely right from the beginning.…”

Section: Immersion Presence and Mock-upmentioning

confidence: 99%

The role of mock-ups in the anticipation of the user experience within a living lab: An empirical study

Dupont¹,

Guidat²,

Morel³

et al. 2015

2015 IEEE International Conference on Engineering, Technology and Innovation/ International Technology Management Conference (I

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This paper presents an empirical study focusing on the role of mock-ups to support user/citizens co-creation and the anticipation of the User eXperience within a specific urban Living Lab. Scholars have previously identified different principles characterizing a Living Lab, such as: "realism", spontaneity, continuity and empowerment, which represent the "live" dimension of Living Labs. However, these principles are quite difficult to practically implement. Nonetheless, we conducted an experiment in the context of an urban project dedicated to the design of mobility stations that reveals the paramount importance of the mock-up role for implementing the "realism" principle. The findings unveil the great potential of close-to-real-life immersion of users/citizens in realistic environments to not only fulfilling the "realism" principle but also greatly contributing to the adoption by users/citizens. Finally, this study gives some elements to support citizens' engagement in the co-creation stage of the urban design process towards the realization of smart-cities.

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Section: Immersion Presence and Mock-upmentioning

confidence: 99%

The role of mock-ups in the anticipation of the user experience within a living lab: An empirical study

Dupont¹,

Guidat²,

Morel³

et al. 2015

2015 IEEE International Conference on Engineering, Technology and Innovation/ International Technology Management Conference (I

View full text Add to dashboard Cite

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Exploring the State-of-the-Art of Persuasive Design for Smart Personal Assistants

Benner

Schöbel

Janson

2021

Lecture Notes in Information Systems and Organisation

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Driven by technological advances, smart personal assistants (SPA) have gained importance in human-computer interaction. SPA can influence user behavior and persuade users to reach a specific outcome. However, users often lack the motivation to interact with SPA. One way to support this interaction is persuasive system design -considering concepts as gamification and nudging. Although SPA research has increased recently, there is still no shared knowledge about persuasive designs. Therefore, we aim to identify the current state-of-theart Design for persuasive SPA to understand how interactions and designs can be improved. Thus, we conduct a systematic literature analysis to represent how gamification and digital nudging are used to design SPA and conclude if and how those concepts can support SPA interactions. Consequently, we contribute to theory, providing better understanding about SPA interaction and design to make SPA more engaging and entertaining. Practitioners can use this contribution for persuasive SPA designs.

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Focusing the customer through smart services: a literature review

Dreyer

Olivotti

Lebek³

et al. 2019

Electron Markets

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Smart services serve customers and their individual, continuously changing needs; information and communications technology enables such services. The interactions between customers and service providers form the basis for co-created value. A growing interest in smart services has been reported in the literature in recent years. However, a categorization of the literature and relevant research fields is still missing. This article presents a structured literature search in which 109 relevant publications were identified. The publications are clustered in 13 topics and across five phases of the lifecycle of a smart service. The status quo is analyzed, and a heat map is created that graphically shows the research intensity in various dimensions. The results show that there is diverse knowledge related to the various topics associated with smart services. One finding suggests that economic aspects such as new business models or pricing strategies are rarely considered in the literature. Additionally, the customer plays a minor role in IS publications. Machine learning and knowledge management are identified as promising fields that should be the focus of further research and practical applications. Concrete ideas for future research are presented and discussed and will contribute to academic knowledge. Addressing the identified research gaps can help practitioners successfully provide smart services.

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Building Change

Cited by 8 publications

References 27 publications

The role of mock-ups in the anticipation of the user experience within a living lab: An empirical study

The role of mock-ups in the anticipation of the user experience within a living lab: An empirical study

Exploring the State-of-the-Art of Persuasive Design for Smart Personal Assistants

Focusing the customer through smart services: a literature review

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