“Brush it Off”: How Women Workers Manage and Cope with Bias and Harassment in Gender-agnostic Gig Platforms

Ning, F.; Rivera, Veronica A.; Yao, Zheng; Yoon, Dongwook

doi:10.1145/3491102.3517524

Cited by 15 publications

(6 citation statements)

References 55 publications

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“…For example, freelancers on Upwork are constrained as they curate their online identities, which are critical to their finding work, because of “identity presentation restrictions due to the platform standards, policies, and identity surveillance mechanisms” (Munoz et al, 2022, p. 11). There is also a small literature that takes a critical approach to the ways in which platform companies enact their policies and regulations, for example, because of a “lack of gendered policy and infrastructure in gig platforms, women workers find it difficult to stand up for themselves when facing bias” (Ma et al, 2022, p. 5). Altenried (2022) describes the consequences of the application of gig platform policies and regulations as “digital Taylorism” which brings “new modes of standardization, decomposition, quantification, and surveillance of labor” (p. 7).…”

Section: Resultsmentioning

confidence: 99%

“…Penalty and reward (B23) then can be assigned based on workers' performance in evaluation and ranking (Ma et al, 2022; Rosenblat, 2018). Deactivation is a common penalty used by platforms to punish underperforming gig workers based on their activity, reputation, and work records (Thebault‐Spieker et al, 2017).…”

Section: Resultsmentioning

confidence: 99%

“…For example, early on most of the empirical studies in gig work were conducted with rideshare drivers (Rosenblat & Stark, 2016) and delivery workers (Puram et al, 2021), but more and more research has turned to other kinds of occupations producing distinctive findings about new types of gig workers, such as beauty workers (Anjali Anwar et al, 2022), online English teachers (Panaligan & Curran, 2022), and legal consultants (Yao, 2020). Interest is also increasing in studying different characteristics of gig workers such as gender (Ma et al, 2022) and disability. Most of these studies seem to be investigating whether the gendered workplace with its inequalities continues in the gig economy (Gupta, 2020).…”

Section: Trends Of Socio-technical Issues Investigated In Gig Economy...mentioning

confidence: 99%

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Socio‐technical issues in the platform‐mediated gig economy: A systematic literature review: An Annual Review of Information Science and Technology (ARIST) paper

Dedema,

Rosenbaum

2024

Asso for Info Science & Tech

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The gig economy and gig work have grown quickly in recent years and have drawn much attention from researchers in different fields. Because the platform mediated gig economy is a relatively new phenomenon, studies have produced a range of interesting findings; of interest here are the socio‐technical issues that this work has surfaced. This systematic literature review (SLR) provides a snapshot of a range of socio‐technical issues raised in the last 12 years of literature focused on the platform mediated gig economy. Based on a sample of 515 papers gathered from nine databases in multiple disciplines, 132 were coded that specifically studied the gig economy, gig work, and gig workers. Three main socio‐technical themes were identified: (1) the digital workplace, which includes information infrastructure and digital labor that are related to the nature of gig work and the user agency; (2) algorithmic management, which includes platform governance, performance management, information asymmetry, power asymmetry, and system manipulation, relying on a diverse set of technological tools including algorithms and big data analytics; (3) ethical design, as a relevant value set that gig workers expect from the platform, which includes trust, fairness, equality, privacy, and transparency. A social informatics perspective is used to rethink the relationship between gig workers and platforms, extract the socio‐technical issues noted in prior research, and discuss the underexplored aspects of the platform mediated gig economy. The results draw attention to understudied yet critically important socio‐technical issues in the gig economy that suggest short‐ and long‐term opportunities for future research directions.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Trends Of Socio-technical Issues Investigated In Gig Economy...mentioning

confidence: 99%

See 1 more Smart Citation

Socio‐technical issues in the platform‐mediated gig economy: A systematic literature review: An Annual Review of Information Science and Technology (ARIST) paper

Dedema,

Rosenbaum

2024

Asso for Info Science & Tech

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“…Thus, one way to address the growing gender pay gap across platforms would be to increase women's participation on lucrative delivery and driving platforms like Uber. However, delivery and driving platform work is too often an unsafe workplace for women as they face discrimination and harassment from male customers (Kwan, 2022b; Ma et al, 2022). This is compounded by platforms that ignore women's complaints and do not enforce anti‐harassment policies (Kwan, 2022b; Ma et al, 2022).…”

Section: Discussionmentioning

confidence: 99%

The gender pay platform gap during the COVID‐19 pandemic and the role of platform gender segregation in Australia

Churchill

2023

New Technol Work Employ

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Progress towards pay equity between men and women in the Australian economy stalled during the COVID‐19 pandemic, highlighting once again the gendered impact of the pandemic. However, little is known about the impact of the pandemic on the gender pay gap in the platform economy. Drawing on data from an Australian survey of platform workers (n = 947) during the early months of the pandemic (2020), this research investigates how the pandemic impacted the gender pay gap across different platform types—care, delivery and driving, microwork, and marketplace—and the platform economy overall. The findings show that the gendered segregated nature of platform work compounded by the uneven impact of the COVID‐19 pandemic on particular types of platform work increased the pay gap between men and women. This research also sought to examine the mechanisms behind the gender pay gap, finding that human capital differences and platform gender segregation largely explain the gender pay gap on platforms in Australia. There was an association between parenthood and earnings, but this is moderated by human capital and platform type, suggesting that differences in earnings amongst parents are explained by these factors. The research finds that the gender gap across the platform economy increased by five percentage points, indicating that the gendered impact of the COVID‐19 pandemic also affected the platform economy.

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“…Anonymity, whilst beneficial in some contexts, can also be dangerous as it allows platform users to persist in harassing workers (Feldman, 2014). Ma et al (2022) find that digital platforms are 'gender-agnostic' and allow for vulnerabilities to persist for women using them. Despite the presence of digital sex work platforms other online platforms such as intermediary payment sites and cloud storage prohibit association with digital sex work, therefore, excluding workers from formal online labour market processes (Cowen & Colosi, 2020;Swords et al, 2021).…”

Section: Digital Work: Beyond the Usual Suspectsmentioning

confidence: 99%

Beyond the usual suspects: Invisible labour(ers) in futures of work

Gilbert

2023

Geography Compass

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Invisible labour exists within all forms of work. In looking to the future of work (FoW), this article reviews the literature on two separate examples; digital work and the 4IR, to uncover invisible labour within these futures. The focus of this article remains on paid work but recognises that ‘employed’ does not correlate with visible. In contributing to feminist labour geography, this review aims to collate, regroup and evaluate the literature on the FoW in a way which recognises ‘invisible labourers’ through redefining ‘work’ and expanding our perception of the ‘workplace’. It does so in three parts. First, feminist labour geography literature is reviewed to situate the article within its call to broaden the definition of ‘work’. Second, the review addresses digital work and the gig economy, to establish which labourers are receiving the most current academic attention and are, therefore, visible. Feminist literature on work and labourers within unrecognised economic spaces is explored through the example of digital sex work to draw on the concept of ‘invisible labour’ in digital FoW. Third, literature on technologies of the 4IR and labour will be reviewed, with particular reference to the global north bias in FoW studies. Finally, the review will apply the regrouping of the literature to the impending wave of automation in the global garment industry. The article identifies a risk of further invisibalising already precarious and marginalised garment workers and the FoW narrative moves beyond low‐skill labour. Highlighting the wider impacts on the FoW, beyond technology itself, this article calls for the labour geography literature to recognise the shift in our conception of ‘industry’ and women's experience of work within it to encompass invisible labourers' roles which are created, mediated and maintained by new technologies.

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“Brush it Off”: How Women Workers Manage and Cope with Bias and Harassment in Gender-agnostic Gig Platforms

Cited by 15 publications

References 55 publications

Socio‐technical issues in the platform‐mediated gig economy: A systematic literature review: An Annual Review of Information Science and Technology (ARIST) paper

Socio‐technical issues in the platform‐mediated gig economy: A systematic literature review: An Annual Review of Information Science and Technology (ARIST) paper

The gender pay platform gap during the COVID‐19 pandemic and the role of platform gender segregation in Australia

Beyond the usual suspects: Invisible labour(ers) in futures of work

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