Abstract:The case portrays the dilemma of Rafaella Scorsatto, operations manager at the Sumaré unit, who needs to propose an operational plan to win the concession for water supply and sewage collection and treatment in the municipality of Maceió. Rafaella managed the process of operational improvement in the Sumaré unit when the company took over the concession in 2015. Despite a troubled start, in less than six years, the Sumaré unit has become a reference in operational excellence within BRK Ambiental. This achievem… Show more
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