1997
DOI: 10.1109/3468.568744
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Brittleness in the design of cooperative problem-solving systems: the effects on user performance

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Cited by 125 publications
(67 citation statements)
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References 27 publications
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“…It has been described as an unjustified assumption of satisfaction in the situation faced, although some improvements could apply (Layton et al, 1994;Parasuraman et al, 1993;Smith et al, 1997). This phenomenon is related to a low level of suspicion and is often correlated with overtrust in automation.…”
Section: Definition Of Complacencymentioning
confidence: 99%
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“…It has been described as an unjustified assumption of satisfaction in the situation faced, although some improvements could apply (Layton et al, 1994;Parasuraman et al, 1993;Smith et al, 1997). This phenomenon is related to a low level of suspicion and is often correlated with overtrust in automation.…”
Section: Definition Of Complacencymentioning
confidence: 99%
“…Smith et al (1997) studied the use of replanning software capable of proposing new flight plans in order to avoid stormy weather. They suggested that complacency could be prevented by offering the human operators (in their case, airline pilots) several alternatives (instead of only one) from among which to choose.…”
Section: The Specific Case Of Schedulingmentioning
confidence: 99%
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“…Brittleness of machine processing, particularly in complex, high-consequence domains, is a serious issue in the design of cognitive systems (e.g., Smith, McCoy, and Layton, 1997). Approaches such as filters, summarizers, and automated search term selectors (e.g., Maes, 1998, Marx and Schmandt, 1996, Brann, Thurman, and Mitchell, 1996 are strongly committed to the machine processing being correct.…”
Section: Workload Bottleneckmentioning
confidence: 99%
“…As a result, human management of the automated planner is crucial, as auto-planners do not always generate accurate solutions. Though fast and able to handle complex computation better than humans, com-puter optimization algorithms are notoriously "brittle" in that they can only take into account those quantifiable variables identified in the design stages that were deemed to be critical [33].…”
Section: Introductionmentioning
confidence: 99%