Bringing Patients Into the Patient-Centered Medical Home: Lessons Learned in a Large Primary Care Practice

Newton, Warren P.; Atkinson, H. V.; Parker, Donna L.; Gwynne, Mark

doi:10.18043/ncm.76.3.190

Cited by 4 publications

(5 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…18 For example, multiple toolkits recommend a PAC membership size range that includes 7 to 15 members, meeting on either a monthly or quarterly basis, and offering reimbursements. 19,20 As discussed by our respondents, recruitment based on communication skills as well as to ensure a council reflects the patient population served are highlighted in online resources.…”

Section: Discussionmentioning

confidence: 99%

"How Can We Talk about Patient-centered Care without Patients at the Table?" Lessons Learned from Patient Advisory Councils

Sharma

Willard-Grace

Willis

et al. 2016

The Journal of the American Board of Family Medicine

View full text Add to dashboard Cite

Context and Objective:Patient advisory councils (PACs) are a strategy for primary care clinics to engage patients in practice improvement. However, there is scant research on how PACs function. This study aimed to understand how PACs are organized and identify common challenges and perceived benefits of high-functioning PACs.Setting and Population: Key informants identified 8 primary care clinics in California with highfunctioning PACs. Leaders from each of the 8 clinics nominated 1 clinic staff member and 1 PAC patient member to be interviewed.Study Design: Semistructured, one-on-one interviews were conducted at each clinic site or by phone. Interviews were dual-coded using modified grounded theory. Common themes were identified that would be pertinent to the development of future best practices for running PACs.Results: Common characteristics of high-functioning PACs included careful attention to participant recruitment, facilitation strategies guiding diverse personalities toward a common purpose, and assigning accountability for practice improvement projects. Interviewees identified a variety of positive outcomes that ranged from tangible improvements to the waiting area to a more patient-centered staff culture.

show abstract

Section: Discussionmentioning

confidence: 99%

"How Can We Talk about Patient-centered Care without Patients at the Table?" Lessons Learned from Patient Advisory Councils

Sharma

Willard-Grace

Willis

et al. 2016

The Journal of the American Board of Family Medicine

View full text Add to dashboard Cite

show abstract

“…44 Patient representation and engagement can also directly influence the practice beyond patient satisfaction scores, to provide a more inclusive, person-centered approach to the experience of care. [45][46][47] Family medicine residency training must provide opportunities for residents to integrate public and community health into the practice. 48 Additionally, there is a recognized need to improve the curricula and introduce innovative methods to address the social determinants of health.…”

Section: Special Articlesmentioning

confidence: 99%

The Practice Is the Curriculum

Neutze

Hodge²,

Steinbacher³

et al. 2021

Fam Med

View full text Add to dashboard Cite

The training family medicine residents receive will have a lasting impact on how they deliver care in the future. Evidence demonstrates an imprinting effect based on the training environment itself. Thus, residency training represents a critical time for establishing clinical experiences that embody core primary care principles and ensure excellent care delivery. This paper focuses on the clinical experience in the family medicine practice setting. We have used Starfield’s four C’s of primary care and added two more: cost and community, as the tools to achieve the triple aim. In reviewing the current state of residency programs across the country, we noted that there was a lack of measurement on how programs were performing when it came to the six C’s. We will briefly describe some recent innovative collaboratives among residencies. Next, we examine the six C’s of primary care in context of current care. These six C’s inform our recommendations for residency training standards to create the family physicians of the future. The overarching theme of these recommendations is the need to measure and report on what we want to ultimately improve.

show abstract

“…The PAC was created to ensure that patients have a voice within the practice and that the patient voice would lead to the continued improvement of patient care. 1 This has been achieved by creating an environment in which there are ongoing opportunities for PAC engagement on substantive issues and the patient voice is valued. In addition, FMC fosters an environment in which initiatives generated by the PAC are encouraged and supported.…”

Section: The Unc Fmc Pacmentioning

confidence: 99%

“…Creating a patient advisory council within a primary care setting 1,3 is one of the easier and more cost-effective ways to access the patient voice. The two essential requirements are: • A sincere commitment from the practice leadership to interact with patients on issues that are important to the patient experience, to implement policies and programs generated from PAC meeting discussions, and to find meaningful ways to maintain this engagement.…”

Section: How To Start a Pacmentioning

confidence: 99%

The Patient Voice:

Lehmann¹,

Liao

2021

Fam Med

View full text Add to dashboard Cite

Bringing Patients Into the Patient-Centered Medical Home: Lessons Learned in a Large Primary Care Practice

Abstract: There is consensus that patients need to be engaged with their care, but how to do this in a primary care setting remains unclear. This case study demonstrates Patient Advisory Council engagement with the operations of a patient-centered medical home.

Cited by 4 publications

References 9 publications

"How Can We Talk about Patient-centered Care without Patients at the Table?" Lessons Learned from Patient Advisory Councils

"How Can We Talk about Patient-centered Care without Patients at the Table?" Lessons Learned from Patient Advisory Councils

The Practice Is the Curriculum

The Patient Voice:

Contact Info

Product

Resources

About