Bringing Automation to the Classroom: A ChatOps-Based Approach

Abstract

In this paper we present the design and implementation of a chatbot-based virtual assistant called LTKA-Bot. Its main function is to streamline and to automate manual and administrative tasks while supporting other course-related activities. It differs from other recent approaches in that it is based on the ChatOps paradigm instead of on some AI-based schemes. LTKA-Bot introduces a case of automation and demonstrates its potentials in the area of higher education which is steadily transformed to cope with technological progresses and administrative policy dynamics including accreditation. International accreditation body such as ABET requires fulfillment of certain criteria which in turn also requires appropriate course design and quite a lot of document works. LTKA-Bot borrows the idea of automation which is very common in the modern tech companies to cope with such challenges. It facilitates more efficient course-related activities while satisfying all document requirement with minimal effort.

A Survey of DevOps Concepts and Challenges

“…Moreover, documenting production problems known by operators in the issue management system is an essential step toward handling non-functional requirements prioritization in the development flow. ChatOps (Chat and Operations) is a model that connects people, tools, process, and automation through conversation-driven interactions mediated by tools [102]. Rocket Chat is a communication tool that implements ChatOps by enabling a higher degree of automation and tool integration through the use of webhooks and chatbots.…”

A Model to Develop Chatbots for Assisting the Teaching and Learning Process

“…Examples of chatbots with this feature are: [ 25 ], [ 33 ], [ 34 ], [ 35 ], [ 36 ], [ 37 ], Bigham et al. [ 38 ], [ 39 ], [ 40 ], and [ 41 ]. Feedback: The system provides students with feedback about their progress in class.…”

“… Feedback: The system provides students with feedback about their progress in class. As examples, we can mention [ 34 ], [ 35 ], [ 36 ], [ 37 ], [ 39 ], [ 40 ], [ 41 ], Gómez Róspide and Puente [ 42 ], [ 43 ], and Nguyen et al. [ 44 ].…”

Voice Assistants and Smart Speakers in Everyday Life and in Education

“…Scarlet is comprised by 3 modules: natural language processing, pseudo contextual data analysis and trial and error learning. Mulyana and Hakimi (2018) proposed an AI chatbot-based virtual assistant called LTKA-Bot. It is a virtual assistant to provide services regarding course activities such as record session data and services related to attendance, task assignment and scoring management.…”