Brief Implementation and Challenges of a Cashless Payment Method to Facilitate Financial Inclusion

Abstract

This study focuses on the implementation of a cashless payment method in a canteen at the University of Indonesia (UI). In cooperation with Bank Negara Indonesia, the university introduced a smartcard (TapCash) that acts as an identification card and a digital payment method on or off-campus. Based on structured interviews with tenants and buyers (students) at the canteen in 2018, this paper shows that the implementation of a cashless payment method at this cafeteria has advantages and disadvantages. A total of 50,8% of the respondents was positive about this method of payment, while the rest of the group described negative experiences. Factors such as the simplicity and security of using TapCash, as well as certain technical issues, influenced user experiences.