Breaking frames to create empathy: interaction between care practitioners and clients in homecare visits
Eveliina Saari,
Inka Koskela,
Marja Känsälä
Abstract:Eldercare practitioners face pressures to make care work more efficient as the population ages and public resources become diminished in many countries. This study focuses on how empathic care is constructed during care practitioner–client interactions. The data are derived from observing seven care practitioners’ full work shifts in public homecare. With the help of positioning theory, our analysis identifies four positive deviations where breaking out of the medical and basic care frames opens up opportuniti… Show more
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