Branchless Banking: Inovasi Layanan Melalui Additive Models dan Transformasional Models Pada Bank Syariah Indonesia
Kharis Fadlullah Hana,
Bagus Sirot Mustaqim
Abstract:The presence of digital banks currently provides new challenges for conventional banks. Bank operations are required to adapt to technological developments. If the customer cannot follow it, the bank will be abandoned by the customer. The purpose of this study is to explore the innovations made by Indonesian Sharia Banks in dealing with digital bank attacks. Digital services through Additive models and transformational models have been carried out, but the results are not optimal. This study uses interview dat… Show more
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