BlueStar: Managed Services for Enterprise Mobility

Abstract

Mobile handheld devices communicating over wireless networks now represent a capable, robust, cost-effective platform for enterprise mobile solutions. These solutions must be manageable, secure, scalable, and capable of integration with other enterprise components. The scale of enterprise mobile solution deployments demands high levels of automation to keep labor costs in check and ensure compliance with enterprise standards for security and availability. This paper describes the design and deployment of BlueStar, a prototype automated management system for the delivery of enterprise mobile services. We are currently leveraging BlueStar's management capabilities within the context of a mobile claims processing solution for the property and casualty insurance industry. We show how computer-based management processes and policies contribute to high levels of automation, making it possible to deploy applications and services in a property and casualty enterprise.