Blockchain: Is it the future for the tourism and hospitality industry?

Önder, Irem; Gunter, Ulrich

doi:10.1177/1354816620961707

Cited by 55 publications

(57 citation statements)

References 22 publications

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“…The global pandemic of COVID-19 has severely hit economic industries such as tourism, hospitality and airlines [18]. The government has forcibly closed hotels, restaurants, attractions and tourism-related businesses [19]. Travel and tourism have always been significant factors in globalization, and are the industries most affected by the COVID-19 pandemic [20].…”

Section: Introductionmentioning

confidence: 99%

Impact of the COVID-19 Pandemic on the Tourism Industry: Applying TRIZ and DEMATEL to Construct a Decision-Making Model

Chang

2021

Sustainability

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The impact of the COVID-19 pandemic on the tourism industry is still being sustained, and the response of the tourism industry is an indispensable element that is increasingly recognized. This response has led to the emergence of literature about the impact of COVID-19 on the stakeholders of the tourism industry, thereby contributing to the industry. Nonetheless, the criteria factors and investigated practices for the implementation of decision-making by stakeholders in the tourism industry have not been fully explored. This study adopts Teorija Rezhenija Izobre-tatelskikh Zadach (TRIZ) principles and Decision-Making Trial and Evaluation Laboratory (DEMATEL) methods to construct a gap model of tourism stakeholders (GMTS) which solves the tourism industry decision-making problem under COVID-19. With a research background in Taiwan’s tourism industry stakeholders made up of 15 expert participants, GMTS identified 11 criteria factors, of which the three most important criteria factors provide decision-making directions. The causal relationship between these criteria factors was examined, and a causal diagram was drawn to clarify the most important criteria factors. This research examined the criteria factor implementation perspective. Travel “bubble zones” that ensure both “safety and quality” were concluded upon under government policies in the countries and regions of the world. Furthermore, the tourism industry is responsible for the overall “planning and management” of the travel “bubble zones”. Therefore, the “quality management” criteria factor provides important key decision-making for tourism stakeholders. The research indicates that it is recommended to attach importance to the “quality management” of the international travel “bubble zone” as the priority decision-making criteria factor under the pandemic. Furthermore, conversion policies and tourism regulations are secondary criteria factors for improvement; when these two criteria factors are immediately improved, other criteria factors will be affected simultaneously and the degree of improvement will be weakened. In addition, GMTS was developed for the tourism industry. The article also provides research literature and practice implications for stakeholders in the tourism industry, thereby providing insight for tourism to obtain a clear understanding of how to prepare for the implementation of sustainable development.

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Section: Introductionmentioning

confidence: 99%

Impact of the COVID-19 Pandemic on the Tourism Industry: Applying TRIZ and DEMATEL to Construct a Decision-Making Model

Chang

2021

Sustainability

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“…Many countries have restricted the movements and have imposed lasting lockdowns, curfew, and other social distancing measures. Most flights, including those to the popular medical tourism destinations, have been canceled, local and intercity traffic has come to a halt, and many tourism-related businesses (hotels, restaurants, attractions) have been closed [18]. Healthcare system in the medical tourism destinations is also highly affected by COVID.…”

Section: Opportunities For Blockchain Use Due To Covid-19 Pandemicmentioning

confidence: 99%

“…Therefore, the authors of this paper intend to conceptualize the benefits of blockchain technology for the pre-procedure and post-procedure of medical tourism. Ref [18] emphasizes that it is crucial to focus on how blockchain technology can be used for the benefit of consumers and suppliers. This conceptual paper aims to extend the previous research and contribute to the existing literature regarding the benefits of blockchain technology for medical tourism, specifically for pre-procedure and post-procedure.…”

Section: Introductionmentioning

confidence: 99%

The Benefits of Blockchain Technology for Medical Tourism

2021

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The paper discusses the benefits of blockchain technology for medical tourism. The major focus is placed on pre-procedure and post-procedure of medical tourism. The authors argue that blockchain technology can facilitate several stages of medical tourism by enabling disintermediation, allowing cryptocurrency payments, ensuring secure data sharing and privacy, and empowering trusted review systems. With regard to COVID-19 pandemic, the paper outlines the current challenges of the medical tourism industry and prop oses the opportunities for blockchain technology use. The paper attempts to provide important insights regarding the positive implications of blockchain technology use within the medical tourism industry as well as to further advance the current knowledge about blockchain technology’s effects for medical tourism.

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“…Specifically, if this last aspect is not improved in many countries the introduction of this technology is destined to fail (Rana et al 2021). However, Önder and Gunter (2020) state that the current COVID-19 pandemic could trigger a boost in digitization worldwide and consequently also to the implementation of BC technology. Also, BC technology is not free from hackers' attacks.…”

Section: Food and Wine Tourismmentioning

confidence: 99%

Implementation of Blockchain Technology in the Tourism Industry: A Systematic Literature Review

Rana¹,

Giungato²,

Tricase³

2021

New Trends in Sustainable Business and Consumption

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Purpose/objectives: in the last ten years, the implementation of blockchain (BC) technology offers many opportunities for all economic sectors such as finance, health, trade, agriculture, etc. This technology based on distributed digital ledger collects and stores data permanently and in an ordered way, allowing stakeholders to have access to information cryptologically protected. Since 2014, the blockchain technology has been introduced in the tourism industry with the goal to improve this sector. In this contest the present study intents to: 1) carrying out a systematic literature review (SLR) on the implementation of BC technology in tourism economic sector; 2) providing an analysis of its advantages and future challenges.-Design/methodology: The SLR was conducted using detailed criteria to identify scientific papers.Moreover, specific keywords and databases were chosen. The time frame considered included the years 2017-2021 (31 st March). -Findings: the review analysis indicates that the use of BC technology contributes to increase transparency and safety of the services provided and decrease cost above all of tourist. However, some challenges remain open which further studies could try to solve. -Originality/value: to date the academic literature published on this topic is limited, so these aspectshave not yet been adequately analyzed. Therefore, the present article intends to show an update framework about BC technology and its impact on tourism industry. -Possible practical implications: results might be helpful for stakeholders understand the potential impact of this technology on the business tourism ecosystem and for scholars to better define future research areas and trend less explored in this field.

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Blockchain: Is it the future for the tourism and hospitality industry?

Cited by 55 publications

References 22 publications

Impact of the COVID-19 Pandemic on the Tourism Industry: Applying TRIZ and DEMATEL to Construct a Decision-Making Model

Impact of the COVID-19 Pandemic on the Tourism Industry: Applying TRIZ and DEMATEL to Construct a Decision-Making Model

The Benefits of Blockchain Technology for Medical Tourism

Implementation of Blockchain Technology in the Tourism Industry: A Systematic Literature Review

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