“…o) A majority of strategy-making, decision-making, planning, actions, and control across '4P's' of Marketing Mix were made by the employees of Non-SSO functions but the ownership of results was completely shifted on to SSO function (Gap 14). [8], [29], [35], [57], [59], [61] Gap 2 [7], [8], [9], [19], [29], [31], [35], [41], [51], [62], [64], [65], [69], [72], [80], [81] Gap 3 [7], [8], [14, [49], [57], [71], [80], [81] Gap 4 [7], [8], [14], [15], [17], [19], [20], [25], [26], [29], [30], [39], [62], [65], [69], [72] Gap 5 [7], [8], [14],…”