“…Thus, these reviews are valid cues of visitors' experiences in numerous settings, including restaurants (Jia, 2020), hotels (Luo et al, 2021;Ying et al, 2020), and destinations (Li, Tung, et al, 2017). Most studies have sought to discover factors that shape the tourist experience, including attributes related to climate (Liu et al, 2021), the environment (Fan et al, 2021;Zhang, Yang, et al, 2020), racial discrimination , tourists' cultural backgrounds (Jia, 2020;Schuckert et al, 2015;Ying et al, 2020), hotels (Liu et al, 2017;Luo et al, 2021), and destination attributes (Li, Tung, et al, 2017). For example, Ying et al (2020) explored Chinese tourists' preferred characteristics and desired services for accommodation based on review data from Ctrip.com and TripAdvisor for hotels in six major tourist cities.…”