Recent times have seen a significant reorientation in public funding for academic research across many countries. Public bodies in the UK have been at the forefront of such activities, typically justified in terms of a need to meet the challenges of international competitiveness and improve quality of life. One set of mechanisms advanced for further achieving these goals is the incorporation of users' needs into various aspects of the research process. This paper examines some of the consequences of greater user involvement in the UK Economic and Social Research Council by drawing on both empirical evidence and more speculative argumentation. In doing so it poses some of the dilemmas for conceptualizing proper user involvement.
Introduction
1.1The last few years have seen an emphasis in many industrialised countries on harnessing publicly funded research for the goals of national competitiveness and quality of life. These goals have attempted to be achieved by encouraging researchers to pursue topics relevant to 'users' and conduct inquiry in a manner appropriate for them. Now in the UK, all the Research Councils and public sector research agencies operate within a language of users and a policy orientation which reflects the current political focus on wealth creation and quality of life. While attempts to improve the user and commercial relevance of physical sciences and engineering research in universities have generated significant, and sometimes critical, commentary, the social sciences are typically excluded from such analysis. This paper begins to rectify this situation.
1.2While funding changes towards users pose problems for universities and their academic staff (Tapper and Salter, 1995), this paper only looks at problems at the level of researchers. It explores the attitudes of a number of researchers conducting research relevant to users and asks what problems they face in light of this turn to users in funding arrangements. Evidence is drawn from a survey of academics engaged in projects deemed relevant to business by their funding agency, the Economic and Social Research Council (ESRC). As this paper demonstrates, the process of making research appropriate to 'users' is not straightforward. Notions of what constitutes a proper user, for instance, are contested. As a result, it will be argued that the means of incorporating users in the research process are problematic.
1.3The paper is divided into seven sections. The next briefly summarises some of the major policy points surrounding the ESRC and provides some initial comments on user relations. The following two sections describe the survey undertaken along with the findings. Mixed with the findings are more speculative comments on the implications of user relations on the research process. The fifth section builds on these arguments and the problematic aspects of user involvement identified by respondents to consider an existing programme of user involvement. This is followed by a consideration of what types of alternative 'user' relations ...