“…In the scope of fitness centres, the studies found in the literature have been more focused on the problems of members and have focused mainly on themes such as: growth determinants, Carvalho et al (2013), consumer satisfaction, quality of service and value creation (Barros and Gonçalves, 2009;Pedragosa and Correia, 2009;Pedragosa et al, 2015;Polyakova and Mirza, 2016;Vieira et al, 2019), segmentation of partners (Teixeira and Correia, 2009), a analysis of the partners' intentions to recommend fitness centres (Gonçalves et al, 2014), human resources (Vick and Cunningham, 2018;Wright and Cunningham, 2017) and abandonment/retention (Rodr ıguez Cañamero, 2019;Rodriguez-Canamero et al, 2018;San Emeterio et al, 2016).…”