BHive: A reference framework for business-driven service design and management

Abstract

For business-driven service design and management, this paper outlines a reference framework called BHive that incorporates service, service contract, service architecture, and service portfolio life cycles, as well as service risk, service change, and service compliance management. BHive primarily serves as a map for identifying and positioning instruments for business-driven service design and management. BHive does not provide the level of detail and the sharpness of definitions that other frameworks do. However, BHive provides a level of holism that is not found in other frameworks. BHive can be perceived as a proposal to integrate existing frameworks in service design, management, and execution together with intra-organizational issues, inter-organizational issues, and functional and contractual aspects. KEYWORDSService design and management, Service life cycle, Standards and frameworks, Software services. 82 G.R. Gangadharan, Paul Oude Luttighuis

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