Beyond the Reference Desk: A Study on the Effectiveness of Low-Cost Distance Library Services at California State University San Marcos

Olivas, Antonia; Chan, Ian

doi:10.1080/1533290x.2012.705177

Cited by 4 publications

(2 citation statements)

References 7 publications

(4 reference statements)

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“…With the development of the technology, some libraries are trying to offer VRS through web 2.0 software, including the Utah State Law Library, which provides the VRS to users using free tools such as Facebook, Google Voice, Twitter, and so on (Cheney, 2010). Olivas and Chan (2013) also introduced cost-effective software that can provide remote library services to users, like LibraryH3lp and Openfire for instant messaging, Jing for screencast, and Google Talk for video chat. However, Young of the J. Clarence Kelly Library (2013) questioned the quality and reliability of using free software (e.g.…”

Section: Literature Review Virtual Reference Services (Vrs)mentioning

confidence: 99%

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Duan

2019

IJoL

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Librarians need feedback from users to improve library services. On the other hand, users need assistance from librarians in order to gain a better understanding of library services. This paper focuses on how Chinese students use U.S. academic libraries’ virtual reference services (VRS), and how academic librarians use VRS. By collecting data from Chinese students and librarians, this paper hopes to create a better understanding of these two factors in order to improve VRS.

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Section: Literature Review Virtual Reference Services (Vrs)mentioning

confidence: 99%

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Duan

2019

IJoL

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“…Earlier literature on distance library use has focused on surveys, satisfaction studies and focus groups (Kelley & Orr, 2003;Moyo & Cahoy, 2003). Newer literature discusses changing patterns of library use driven by technology (Agorogianni, Zaharis, Anastasiadou & Goudos, 2011;Olivas & Chan, 2013;Primus 2009). Many institutions have undertaken surveys involving their distance clients with the motive of improving services and to better contribute to retention and success of their students.…”

Section: Literature Reviewmentioning

confidence: 99%

Measuring Use of a Distance Library Service

Beckwith¹

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<p>As libraries strive and stride with new electronic resources and online services, providing at point of need and demonstrating value, it is necessary to build more comprehensive understanding of how changes might be impacting use of services and explore what this can tell us about library users. This research investigates use of a distance library service using the University of Otago Library in Dunedin, New Zealand as a case study. It examines the hard evidence of use of the service represented by requests received and processed by the Distance Library staff between 2007 and 2012. The analysis is made in light of growth in distance learning, advancing information and communications technology and escalation of resources being made available online. The study employs a retrospective quantitative approach and incorporates an analysis of qualification type, field of study and institution of requesters to provide a richer picture for the investigation. Results of the study provide information about the use of the Distance Library Service and its users revealing trends over time. Research implications of this investigation include better understanding of our information services and our users. Lessons learned from this study can help inform decision-making for future services, training of staff and comparison with other libraries.</p>

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Readiness for Digital Reference Services: A Survey of Libraries in Ibadan Metropolis, Nigeria

Adeoye

Oladokun

Opalere

2020

International Information & Library Review

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Beyond the Reference Desk: A Study on the Effectiveness of Low-Cost Distance Library Services at California State University San Marcos

Abstract: Many of our reference interactions

Cited by 4 publications

References 7 publications

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Know Your International User behind the Screen: A Conversation among Chinese Students and Librarians Regarding Virtual Reference Services (VRS)

Measuring Use of a Distance Library Service

Readiness for Digital Reference Services: A Survey of Libraries in Ibadan Metropolis, Nigeria

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