Beyond the Chatbot

Abstract

Artificial intelligence (AI) is rapidly developing and being implemented in every area of society, including higher education (HE). Evidence shows that AI has become an important subject among the academia representing about 2.2% of all scientific publications in 2018 and counting. Higher education institutions (HEIs), especially in developed countries, have already started to use AI technology in various areas such as teaching and learning and management. At the same time, AI has been increasingly appearing in curricula, in an attempt to prepare current students with the skills required by the changing job market. HEIs need to gather the infrastructure, digital and human capacity, and frameworks to properly and safely use such technology while putting students at the center. As such, this chapter provides an initial overview of the practical applications of AI in HEIs, particularly in the areas of teaching, learning, and administration.