2020
DOI: 10.1080/14778238.2020.1838963
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Beyond Coronavirus: the role for knowledge management in schools responses to crisis

Abstract: The unprecedented disruptions triggered by the Coronavirus pandemic have emphasised the need for strategies to navigate such large-scale crises and lead to the next normal. In particular, given their stewardship role and their provision of key services, public institutions cannot shut down but must even scale up their activities, while planning for an uncertain future. In order to explore these issues, this article looks at how schools, one of the most impacted services, in Italy, itself one of the first and m… Show more

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Cited by 15 publications
(20 citation statements)
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References 24 publications
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“…Studies of the education sector in Italy show how institutions grappled with the transition to online and remote teaching (Bolisani, Fedeli, Bierema, & De Marchi, 2020; Iacuzzi, Fedele, & Garlatti, 2020), and the tensions that emerged between staff and parents (Iacuzzi et al, 2020). University lecturers used an existing online community of practice to build knowledge on the transition to online delivery.…”
Section: Resultsmentioning
confidence: 99%
“…Studies of the education sector in Italy show how institutions grappled with the transition to online and remote teaching (Bolisani, Fedeli, Bierema, & De Marchi, 2020; Iacuzzi, Fedele, & Garlatti, 2020), and the tensions that emerged between staff and parents (Iacuzzi et al, 2020). University lecturers used an existing online community of practice to build knowledge on the transition to online delivery.…”
Section: Resultsmentioning
confidence: 99%
“…The interdependence between BDA and KM processes not only enables knowledge generation but also knowledge-sharing and human knowledge extension, resulting in different types of improvements in firm performance [2,53]. To improve organizational performance, companies can generate knowledge using BDA [39], which enables KM processes by providing a large base of information that can be converted into usable knowledge [11,39,42].…”
Section: Relationship Between Km Processes and Bda And Its Mediating Role With Organizational Performancementioning
confidence: 99%
“…The current organizational environment is characterized by rapid changes that make it difficult to meet customers' needs. This situation has been intensified by the SARS-CoV-2 pandemic and its variants [1], forcing many companies to transform by adopting technologies and strategies to achieve a competitive advantage that prepares them for the new normal [2][3][4] with the increasing use of digital environments [5,6]. Under this scenario, the ways in which organizations have adapted to the pandemic have generated an extraordinary amount of data that can be used to create knowledge for higher decisionmaking [7][8][9].…”
Section: Introductionmentioning
confidence: 99%
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“…Barret states the need for a long-term and holistic approach [9]. Lacuzzi, Fedele and Garlatti [10] emphasize the need for strategies to navigate such crises. They investigate how schools reacted to the crisis and focuses on their knowledge management strategies.…”
Section: Recent Studies Analysismentioning
confidence: 99%