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2019
DOI: 10.1108/ijhcqa-08-2017-0152
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BeWell: quality assurance health promotion pilot

Abstract: Purpose The purpose of this paper is to determine the experience participating in a health promotion program for refugee and asylum seekers and torture survivors in a safety net clinical setting. Design/methodology/approach Refugee and asylum seeker torture survivors participated in a seven-week health promotion program at a safety-net clinic. Participants interviewed before, during and after the program was designed to improve and maintain health promotion program quality. Findings Six major themes emerge… Show more

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Cited by 2 publications
(2 citation statements)
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“…Patient satisfaction has become a crucial healthcare assessment metric, increasingly used to gauge care quality and collaboration between patients and healthcare providers [28][29] . Assessing patient satisfaction with healthcare services help identify and address system deficiencies.…”
Section: Discussionmentioning
confidence: 99%
“…Patient satisfaction has become a crucial healthcare assessment metric, increasingly used to gauge care quality and collaboration between patients and healthcare providers [28][29] . Assessing patient satisfaction with healthcare services help identify and address system deficiencies.…”
Section: Discussionmentioning
confidence: 99%
“…The "patient satisfaction questionnaire" form (PSQ-18) was used to assess patient satisfaction. This tool entails 18 items for the assessment of seven dimensions, including general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with the physician, and accessibility and convenience [9,10] .…”
Section: Methodsmentioning
confidence: 99%