Best Practices: Best Practices for Improving Engagement of Clients in Clinic Care

Smith, Thomas J.; Burgos, Jeannette; Dexter, Victoria; Norcott, James; Pappas, Stella; Shuman, Ellen; Appel, Anita; Harrison, Myla E.; Nossel, Ilana; Essock, Susan M.

doi:10.1176/appi.ps.61.4.343

Cited by 5 publications

(11 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Given the importance of engagement to consumer outcomes in the broader mental health setting (Procter , Barker , Smith et al . ) and the relative paucity of information about how best to achieve this in emergency mental health situations, this study investigated mental health practitioners' experiences with engagement in the Australian emergency community context. Participants discussed a range of skills and therapeutic techniques that they believe to be successful when engaging with consumers.…”

Section: Discussionmentioning

confidence: 99%

“…Although involving families and other support persons has previously been mentioned as a potential contributor to successful engagement (Smith et al . ), this suggests an alternative approach to engagement when the clinician is unable to establish trust themselves. Reflective of the creativity used by clinicians to encourage engagement, participants identified that other trust networks could be found in family members, as well as in other service providers.…”

Section: Discussionmentioning

confidence: 99%

“…Positive and meaningful engagement is believed to contribute to improved consumer outcomes, including treatment adherence, and reduced adverse outcomes, such as suicide, violence and hospital admission (Smith et al . ). However, understanding how best to engage remains an elusive challenge (Stanhope et al .…”

Section: Introductionmentioning

confidence: 97%

“…A supporting study, conducting a series of forums with community care providers in New York, found that having well‐trained and supported staff is conducive to positive engagement, with experienced and committed staff being able to more effectively engage and retain consumers (Smith et al . ). The findings also highlight the importance of the first contact being critical in setting the scene for future engagement, and participants flagged the importance of engaging families and support persons.…”

Section: Introductionmentioning

confidence: 97%

See 3 more Smart Citations

Engaging consumers in the Australian emergency mental health context: a qualitative perspective from clinicians working in the community

Procter

Backhouse

Cother

et al. 2014

Health Soc Care Community

View full text Add to dashboard Cite

Successfully engaging with consumers is seen as an essential component of mental healthcare, yet doing so can be challenging and little is understood about the unique engagement skills and attributes employed by mental health clinicians working in the emergency community context. Consequently, this qualitative study explored the engagement experiences of clinicians to identify the attributes used when engaging with consumers in this unique setting. We conducted two semi-structured focus groups in July and August 2011 with 16 clinicians employed at one metropolitan mental health organisation in South Australia. Using thematic analysis, we identified two key themes pertaining to the skills and attributes used for successful consumer engagement: (i) building trust, through communication style, an honest approach, facilitating choice and locating trust networks; and (ii) portraying genuine care, through showing respect, offering practical assistance and taking the least restrictive pathway. These findings highlight the unique nature of engagement in the emergency community mental health setting, as well as the flexibility and resourcefulness required to facilitate it.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 97%

Section: Introductionmentioning

confidence: 97%

See 2 more Smart Citations

Engaging consumers in the Australian emergency mental health context: a qualitative perspective from clinicians working in the community

Procter

Backhouse

Cother

et al. 2014

Health Soc Care Community

View full text Add to dashboard Cite

show abstract

“…The literature on engagement in psychiatry focuses on efforts by the mental health service system to attract and retain individuals who are in need of services, but it does not promote the utilization of specific evidencebased interventions among individuals receiving treatment (8,9). This literature emphasizes strategies that involve face-to-face engagement rather than computer delivery.…”

mentioning

confidence: 99%

Use of Software for Tablet Computers to Promote Engagement With Supported Employment: Results From an RCT

Haslett¹,

McHugo²,

Bond³

et al. 2014

View full text Add to dashboard Cite

show abstract

Predictors of initiation and engagement in substance abuse treatment among individuals with co-occurring serious mental illness and substance use disorders

Brown

Bennett

et al. 2011

Addictive Behaviors

View full text Add to dashboard Cite

Research has documented the significant challenges of engaging individuals with comorbid serious mental illness (SMI) and substance use disorders (SUDs) in substance abuse treatment. To date it is unclear which factors predict treatment initiation and engagement in this group of individuals with SUDs. In this study we conducted two analyses using data from a randomized trial of substance abuse treatment in outpatients with SMI: the first examining predictors (collected during screening) of completing an initial intake assessment and the second examining predictors (collected during the intake assessment) of becoming engaged in treatment. Results indicated that males and those with schizophrenia spectrum diagnoses were less likely to complete the intake assessment. Participants who reported more positive feelings about their family were more likely to engage in substance abuse treatment. Participants who were recently arrested were less likely to engage in treatment. Those who met criteria for current drug dependence were less likely to engage in treatment. Overall, these findings are a useful step in determining factors that predict substance abuse treatment initiation and engagement in individuals with SMI and SUDs.

show abstract

Best Practices: Best Practices for Improving Engagement of Clients in Clinic Care

Cited by 5 publications

References 0 publications

Engaging consumers in the Australian emergency mental health context: a qualitative perspective from clinicians working in the community

Engaging consumers in the Australian emergency mental health context: a qualitative perspective from clinicians working in the community

Use of Software for Tablet Computers to Promote Engagement With Supported Employment: Results From an RCT

Predictors of initiation and engagement in substance abuse treatment among individuals with co-occurring serious mental illness and substance use disorders

Contact Info

Product

Resources

About