Best practice of digital government in emerging democracies: Illustrations, challenges and reflections of state building processes

Abstract

Digital government applications and models often add layers to existing structures, organizations, and routines to facilitate public services. In most states digital government is thus added to established structures and organizations, but what happens when egovernment develop at as an integrated part of new state building? This is the overall question in this paper presenting an analysis of best practices of e-government in six countries in the Western Balkans