A ccording to the Institute of Medicine, the average hospitalized patient experiences at least one medication error per day.1 It is further estimated that 67% of admitted patients have at least one error in their medication history, with 11% to 59% of those classified as clinically important.2 At a cost of $2,595 to $4,685 per adverse drug event (ADEs), the total costs attributable to ADEs have been estimated to exceed $5 million annually for a typical teaching hospital.
3Findings from these studies as well as others have led the health care community, professional organizations, and regulatory entities to demand more structured processes for comparing medication histories and resolving discrepancies during care transitions. [4][5][6] A key component to medication reconciliation is the creation of the best possible medication history (BPMH). The BPMH uses information gathered from the community pharmacy, medical record, structured ABSTRACT Background: Collection of a complete and accurate medication history is an essential component of the medication reconciliation process. The role of pharmacy technicians in supporting medication reconciliation has been the subject of recent interest. Purpose: The purpose of this article is to review the existing literature on pharmacy technician involvement in the medication reconciliation process and to summarize outcomes on the quality and accuracy of pharmacy technician-collected medication histories. Method: A literature review was conducted using MEDLINE and Academic Search Premier (1948( -April 2015. Results: Sixteen papers were identified, with 12 containing a formal evaluation of outcomes. Three were purely descriptive, and 9 compared the pharmacy technician's performance to pharmacists, nurses, physicians, and/or interdisciplinary teams. Studies used a variety of endpoints, but they demonstrated similar or improved outcomes by engaging pharmacy technicians. Evidence demonstrates that trained pharmacy technicians are able to gather medication histories with similar completeness and accuracy to other health care professionals.
Conclusion:The use of pharmacy technicians may be a viable strategy for developing and expanding medication reconciliation processes with appropriate supervision. Future efforts should focus on evaluating the impact of expanded roles for pharmacy technicians in the health care system; assessing the need for standardization of pharmacy technician education, training, and certification; and obtaining clarification from state pharmacy boards regarding these expanded roles.