Benefits and risks of shared services in healthcare

Abstract

Purpose - The purpose of this paper is to explore the experiences of staff in a large, public health service involved in transitioning support services to a shared services model. It aims to understand their perceptions of the benefits and risks arising from this change. Design/methodology/approach - Thematic analysis of qualitative data from semi-structured interviews with both service provider and customer agency staff was used to identify, analyze and report patterns of benefits and risks within data. Findings - Staff expressed the need for relevant subject-matter-experts to work within customer agencies to facilitate effective communication between the customer agency and shared services provider, reflecting observations found in out-sourcing literature. Research limitations/implications - Results point to significant challenges continuing to occur for shared services in healthcare. Risks identified suggest a more intimate relationship between clinical and support services than previously discussed. Originality/value - Previous discussion of the shared services model has not considered the skills, knowledge and ability required by staff in the customer agency. This research indicates that in the absence of such consideration, the concepts of the shared services model are weakened.

Exploring factors influencing service trade-offs in the higher education sector: evidence from Malaysia

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“…The shared services model essentially promotes the "in-sourcing" modality through resource-sharing. However, because the underlying resource-sharing arrangement resulted in trade-offs between promised savings and service reductions, this "in-sourcing" approach has significantly contributed to heavy workloads and fuelled frustration among service providers (Glette and Wiig, 2021;Kennewell and Baker, 2016). For these reasons, the ensuing hypotheses are posited:…”

The Effect of Shared Service Centers on Administrative Intensity in English Local Government: A Longitudinal Evaluation

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Application of Biometric Technology in Financial Shared Service Center

“…ardize the financial glass subsidiaries. It will unify the accounting and share the corresponding output information according to the needs [9][10] . By comparing the financial shared service center mode with the traditional financial mode, it can be concluded that the main feature of the financial shared service center mode is to realize the integration of financial accounting, enterprise finance and business, and ensure the unified enterprise management with the help of information technology.…”