Benefits and Process Improvements for ERP Implementation: Results from an Exploratory Case Study

Menon, Sreekumar

doi:10.5539/ibr.v12n8p124

Cited by 15 publications

(26 citation statements)

References 12 publications

(30 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Also, instead of the current qualitative methodology, future research can use a quantitative, descriptive, non -experimental design using surveys across multiple organizations to support current study findings (Denzin & Lincoln, 2008). Another future study recommendation is to conduct a multiple case study that could use two or more organizations so that similar or contrasting results could be predicted (Menon, 2019;Menon, 2016;Menon et al, 2019b;Yin, 2014) Addressing critical success factors in ERP implementation can help overcome challenges faced by organizations. ERP literature has identified critical success factors based on several studies and specifically, the current study explored and compiled a comprehensive list of critical success factors that can affect ERP project implementations.…”

Section: Resultsmentioning

confidence: 99%

Critical Success Factors for ERP Projects: Recommendations from a Canadian Exploratory Study

Menon¹

2020

IJBM

Self Cite

View full text Add to dashboard Cite

This research paper discusses key recommendations for improving future Enterprise Resource Planning (ERP) implementations based on insights from an exploratory qualitative single case study in the Canadian Oil and Gas Industry. The study was conducted using a semi-structured interview guide from twenty participants belonging to four project role groups of senior leaders, project managers, project team members, and business users. The research evoked a comprehensive list of forty-two critical success factors (CSFs) and out of which, top ten CSFs discussed include: Know your data, longer and more integrated testing, utilization of the right people, longer stabilization period (hyper-care), communication, address legal and fiscal requirements, hyper-care must be longer, early buy-in from business, have a Lean Agile program, less customization and more vanilla out of the box, and project must be business-driven and not IT-driven. This study is one of first ERP case studies in the Canadian oil and gas industry and the research recommendations can prove to be beneficial for organizations when undertaking ERP implementations.

show abstract

Section: Resultsmentioning

confidence: 99%

Critical Success Factors for ERP Projects: Recommendations from a Canadian Exploratory Study

Menon¹

2020

IJBM

Self Cite

View full text Add to dashboard Cite

show abstract

“…3.) Performance Improvement: Menon (2019) suggest that performance can be improved through SAP in various ways at all levels of the organisation; financial performance can be improved through better customer satisfaction; manufacturing performance can be increased through inventory control. Overall increasing the overall efficiency and effectiveness of the organisation.…”

Section: Managerial Benefitsmentioning

confidence: 99%

“…4.) Facilitating Worldwide Expansion: SAP has an inbuilt capacity for centralised global operations, consolidation, multicurrency capability, and centralised resource management (Menon, 2019). According to Akram et al (2019), SAP is a reporting tool for consolidation, reduces reporting time, and supports concentration on day-to-day operations.…”

Section: Strategic Benefitsmentioning

confidence: 99%

“…IT infrastructure includes reusable IT resources that provide the basis for present and future business applications (Menon, 2019). SAP system is one integrated system, below the IT infrastructure benefits identified in the literature sourced for this study are noted:…”

Section: It Infrastructure Benefitsmentioning

confidence: 99%

“…It provides a more innovative way of doing repetitive manual tasks (Akram et al, 2019). Also, the SAP system is flexible and scalable, which means easily adaptable according to changing requirements (Menon, 2019).…”

Section: It Infrastructure Benefitsmentioning

confidence: 99%

See 2 more Smart Citations

A systematic analysis of SAP Enterprise Resource Planning (ERP) software implementation as accounting software in New Zealand organisations

Sahni¹

View full text Add to dashboard Cite

In this era of information technology, computerisation, and automation, Accounting Information Systems (AIS) have become the foundation of every organisation. Previous studies explain that AIS is an integrated system providing financial and non-financial services. Thus, companies use the larger versions of enterprise resource planning system (ERP) software packages to integrate AIS into one application. The leading global AIS in the market are System Application and Product in Processing (SAP), Oracle, and Microsoft. This study focuses on SAP as an AIS because it is the market leader and owns more than fifty percent of the global market, as reported by various studies. SAP provides benefits to organisations. It helps in the transfer of data across organisations, despite the challenges confronted during implementation. Therefore, this study's primary focus is on understanding potential benefits, and challenges New Zealand (NZ) companies faced in SAP implementation, and the subsequent strategies to overcome those challenges. This study adopted interpretive research with an inductive approach. It was qualitative and was based on primary data collection through semi-structured interviews. The collected data was analysed using thematic analysis. The SAP potential benefits, and challenges in implementation, and coping mechanisms were reflected through themes using thematic analysis. The research findings disclosed potential benefits from implementing SAP software for NZ companies, namely, productivity of organisations, benefits to the users, real-time data, and stable and secured system. Additionally, findings unveil various SAP implementation challenges, including change management challenges, inadequate project management, technical challenges, knowledge challenges, and organisational challenges. Lastly, the results suggest the coping mechanisms to overcome SAP implementation challenges include training and education, legacy systems, top management support, allocation of adequate resources, and expert implementation team. This study provides a rich insight into the complex and challenging nature of the implementation process and the potential benefits the company might receive from implementing SAP in NZ. The research adds to the existing body of knowledge regarding SAP implementation in NZ companies; and contributes to the ability to assist organisations in their implementation efforts; and empowers project managers, SAP end-users, support-users, and implementers for better management of the inherent intricacy of the implementation process.

show abstract

ERP Implementation in the Oil Sector of Middle-East: A Case Study in Sultanate of Oman and Saudi Arabia

Yousef

2021

Advances in Intelligent Systems and Computing

View full text Add to dashboard Cite

Benefits and Process Improvements for ERP Implementation: Results from an Exploratory Case Study

Cited by 15 publications

References 12 publications

Critical Success Factors for ERP Projects: Recommendations from a Canadian Exploratory Study

Critical Success Factors for ERP Projects: Recommendations from a Canadian Exploratory Study

A systematic analysis of SAP Enterprise Resource Planning (ERP) software implementation as accounting software in New Zealand organisations

ERP Implementation in the Oil Sector of Middle-East: A Case Study in Sultanate of Oman and Saudi Arabia

Contact Info

Product

Resources

About