2020
DOI: 10.1109/tnsm.2020.2998905
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Benchmarking Video Service Quality: Quantifying the Viewer Impact of Loss-Related Impairments

Abstract: We present the first empirical study of the impact of loss-related errors on TV viewing engagement across disparate platforms, delivery technologies and performance measures. Our dataset comprises anonymised video viewing sessions and data about quality of delivery from a content service provider with a nationwide customer base. We study buffering events on streaming apps, mild and severe packet loss errors on multicastdelivered IPTV to a Set-Top-Box (STB) and signal strength errors on Digital Terrestrial TV. … Show more

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Cited by 4 publications
(2 citation statements)
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References 23 publications
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“…The publication focuses on describing the process of subjective tests. In [24], the authors presented an empirical study of the impact of packetloss-related errors on television viewing. They compared different delivery platforms and technologies.…”
Section: Related Workmentioning
confidence: 99%
“…The publication focuses on describing the process of subjective tests. In [24], the authors presented an empirical study of the impact of packetloss-related errors on television viewing. They compared different delivery platforms and technologies.…”
Section: Related Workmentioning
confidence: 99%
“…In [ 11 ], the effectiveness of 16 existing image and video quality measures (PSNR, SSIM, VQM, etc.) in assessing error-concealed video quality was examined.…”
Section: Related Workmentioning
confidence: 99%