2018
DOI: 10.1108/bij-01-2017-0006
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Benchmarking the logistics management implementation using Delphi and fuzzy DEMATEL

Abstract: Purpose From last few decades, logistics management (LM) constitutes a global concern among organization’s supply chain (SC) to improve their business effectiveness. The purpose of this paper is to uncover and analyze the critical factors (CFs) related to the implementation of effective LM concept and benchmark the SC performance. Design/methodology/approach The most common (16) CFs were identified and selected through literature and use of the Delphi method. Subsequently, the selected most common CFs were a… Show more

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Cited by 37 publications
(28 citation statements)
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“…In addition to this, we also evaluated the collected articles using some criteria, given as -(i) the articles written in English only were considered; (ii) the articles belongs to peer reviewed publications and published reports were only considered. To the last, we also used the forward snowball and backward snowball approach in literature review (Mangla et al, 2017). In this way, the literature review was performed in this research.…”
Section: Methodsmentioning
confidence: 99%
“…In addition to this, we also evaluated the collected articles using some criteria, given as -(i) the articles written in English only were considered; (ii) the articles belongs to peer reviewed publications and published reports were only considered. To the last, we also used the forward snowball and backward snowball approach in literature review (Mangla et al, 2017). In this way, the literature review was performed in this research.…”
Section: Methodsmentioning
confidence: 99%
“…To overcome this limitation fuzzy concepts are integrated with the DEMATEL technique. Various decision making problems in recent literature have used Fuzzy DEMATEL because of its capability of uncovering complex causal relationships (Mangla et al 2018). To remove vagueness of human judgements and to deal with ambiguity many scholars use DEMATEL with fuzzy logic as fuzzy set theory supplies solution to human uncertainties in these complex system.…”
Section: Methodsmentioning
confidence: 99%
“… The outcomes of this study provide important insights for decision makers to business develop strategies for the implementation of GSDL software in the digital library so that they can not only minimize their cost of implementation but also achieve the satisfaction of library stakeholders.  There are a lot of MCDM methods available in the current literature with Delphi and DEMATEL methods widely applied in decision making methods (Kumar and Dash, 2017;Kumar et al, 2018;Mangla et al, 2018). But in the library science domain, a combined approach of these techniques has not been used.…”
Section: Research Gapsmentioning
confidence: 99%