2017
DOI: 10.1016/j.ejor.2016.08.061
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Benchmarking online dispatch algorithms for Emergency Medical Services

Abstract: Providers of Emergency Medical Services (EMS) face the online ambulance dispatch problem, in which they decide which ambulance to send to an incoming incident. Their objective is to minimize the fraction of arrivals later than a target time. Today, the gap between existing solutions and the optimum is unknown, and we provide a bound for this gap.Motivated by this, we propose a benchmark model (referred to as the offline model) to calculate the optimal dispatch decisions assuming that all incidents are known in… Show more

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Cited by 33 publications
(13 citation statements)
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“…The interaction between scheduling, real-world implementation, and uncertain transportation time confirmation is modeled by a simulative experimental environment proposed in this paper. The mechanics of the information update are the major difference between the experiments in this paper and other existing studies [4], [14], [24], [25].…”
Section: Simulative Experimental Environmentsmentioning
confidence: 86%
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“…The interaction between scheduling, real-world implementation, and uncertain transportation time confirmation is modeled by a simulative experimental environment proposed in this paper. The mechanics of the information update are the major difference between the experiments in this paper and other existing studies [4], [14], [24], [25].…”
Section: Simulative Experimental Environmentsmentioning
confidence: 86%
“…State estimation and prediction mechanics were applied in each horizon to mitigate the drawbacks of a lack of information. Jagtenberg et al [25] has benchmarked the problem of ambulance dispatching in the scenario of continuously arriving emergency calls, and an offline model in which all the events that may occur in the future are known in advance was utilized as the lower bound of scheduling performance. In all the above studies, decisions are made within the IG procedure, and schedule fixing is also investigated.…”
Section: Related Workmentioning
confidence: 99%
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“…The simulation model uses an agent-based model controlled by a city agent that takes the role of the emergency medical service. It allocates and dispatches vehicles using a closest dispatching rule [45,46,47]. A network agent simulates traffic stochastic conditions and EMS vehicle movements by using nodes and arcs as an abstraction of the reality, pre-computing travel times for different periods of the day and the week using Google's Directions API.…”
Section: Ems Simulatormentioning
confidence: 99%
“…At the present time, however, vehicle dispatching rules for medical emergency requests follow distance- or time-based metrics such as the classic closest idle vehicle dispatching rule ( 12 , 26 , 27 ), which consist of allocating the vehicle that is closest to the emergency occurrence site. This rule is tied to the previously mentioned classic performance metrics that focus on the overall system response time.…”
Section: Literature Reviewmentioning
confidence: 99%