Benchmarking knowledge management practices in small and medium enterprises

Wibowo, Santoso; Grandhi, Srimannarayana

doi:10.1108/bij-01-2016-0013

Cited by 17 publications

(18 citation statements)

References 62 publications

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“…In the present study we have selected FAHP technique for prioritizing TQM barriers because: FAHP technique can handle a wide number of criteria and its sub-criteria (Cakir, 2018; Kumar and Garg, 2017; Gupta et al , 2017). It is suitable for dealing with vague or uncertain judgments of experts (Mahtania and Gargb, 2018; Wibowo and Grandhi, 2017). It can be used in diversified areas to deal with complex estimation (Amrita et al , 2018; Kumar et al , 2017).…”

Section: Methodsmentioning

confidence: 99%

Prioritizing the barriers of TQM implementation from the perspective of garment sector in developing countries

Talapatra

Uddin

2019

BIJ

110

102

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Purpose The purpose of this paper is to investigate the relative importance of different total quality management (TQM) implementation barriers in the context of Readymade Garment (RMG) industries in Bangladesh. Present study has developed a hierarchical framework of several TQM barriers to assess their importance. Expert opinions from RMG industries have been taken to evaluate the importance of one barrier over another. Design/methodology/approach Methodology adopted in this study to find out the rank of different TQM barriers is fuzzy analytic hierarchy process. Findings The study shows that, according to order, inappropriate planning of TQM implementation program, lack of financial support, lack of employee training, lack of empowerment of employees, lack of sufficient physical resources, etc. are critical barriers and hampering the successful implementation of TQM program in this sector. Research limitations/implications This study has both theoretical and practical implications. It has found out strong and weak contribution of different barriers during TQM implementation. Therefore, this finding will strengthen the knowledge of successful implementation of TQM and will further enrich the existing literature in the context of manufacturing industries in developing countries. Moreover, this finding will also help the decision makers in preparing an effective plan for successful implementation of TQM by utilizing limited resources. Practical implications Moreover, our results will aid the managers of RMG sector to find the weight of importance of different barriers. Accordingly, they will make a plan to overcome the major TQM barriers which will increase the success rate of TQM implementation. Every Successful program will bring business excellence. These findings could be a guideline for TQM implementation program in developing countries. Originality/value Present study possesses some significant values. First, so far our knowledge go, no other study has developed a hierarchical structure of TQM barrier on the basis of overall change needed within the organization for TQM implementation. Second, this study could be a good guideline for TQM implementation program in RMG sector in developing countries.

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Section: Methodsmentioning

confidence: 99%

Prioritizing the barriers of TQM implementation from the perspective of garment sector in developing countries

Talapatra

Uddin

2019

BIJ

110

102

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“…Given the importance of strategic orientation, recent literature has given increasing attention to the relationship between strategic orientation of firms and their business activities and performance (Freitas et al , 2013). Strategic orientation is considered highly associated with learning and innovation capabilities as it enables the generation and dissemination of information that are then transferred into knowledge for the organization (Osman, 2014; Wibowo and Grandhi, 2017). Furthermore, it has been reported that strategic orientation leads to different levels of performance, and that different types of strategic orientation might lead to better performance than others (Laukkanen et al , 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

The associations among market orientation, technology orientation, entrepreneurial orientation and organizational performance

Masa'deh

Al-Henzab

Tarhini

et al. 2018

BIJ

194

173

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Purpose The purpose of this paper is to explore the relationship between three variables of strategic orientation (market orientation, technology orientation entrepreneurial orientation) and organizational performance in the Jordanian pharmaceutical sector. Design/methodology/approach This study employed a quantitative research design where 252 questionnaires were collected form respondents operating in various pharmaceutical companies in Jordan to obtain necessary data to test the hypotheses developed for the study. Multiple regressions were used to analyze the research data. Findings The results of the analysis revealed that strategic orientations were positively and significantly related to organizational performance. The findings also showed that market orientation contributed the most to the enhancement of organizational development followed by technology orientation and finally entrepreneurship orientation. Practical implications These findings contribute to the understanding of the importance of employing multiple strategic orientations in order to enhance organizational performance, particularly in pharmaceutical companies Originality/value This is the first study which adequately covers the relationship between three variables of strategic orientation (market orientation, technology orientation, entrepreneurial orientation) and organizational performance in the Jordanian pharmaceutical sector.

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“…The second area includes nine articles: Centobelli et al (2019) and Wibowo and Grandhi (2017) developed methods for decision-making to improve KMSs. Soniewicki and Wawrowski (2017) found that the data storage systems are used more than the decision support systems.…”

Section: Literature Reviewmentioning

confidence: 99%

Use of knowledge management systems: analysis of the strategies of Brazilian small and medium enterprises

Júnior

Gobbo

Fukunaga

et al. 2020

JKM

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Purpose This paper aims to highlight the degree of diffusion and intensity of use of knowledge management systems (KMSs) among small and medium enterprises (SMEs) in Brazil and apply a taxonomy that synthesizes the strategies of use of KMSs by the SMEs. In addition, it seeks to better understand the processes, practices and technologies of KM by SMEs, pointing improvements in the KMS of Brazilian SMEs and contributing to obtain better results in the search for efficiency and innovation. Design/methodology/approach Based on a literature review on KMSs used by SMEs, an empirical investigation was conceived, developed and conducted through online questionnaires involving 49 selected SMEs operating in several sectors. Findings This paper reinforces the results of the previous work of Cerchione and Esposito (2017) that point to the existence of a reciprocal relationship between KM-Tools and KM-Practices: one reinforces the other and vice versa. On the other hand, it indicates a difference in the behavior of Brazilian companies in relation to the sample of Italian companies studied by Cerchione and Esposito (2017), which presented a negative correlation between the general differentiation index and the general use intensity index of SMEs, while the Brazilian ones showed a positive correlation. Research limitations/implications The study points out the need for greater dissemination of practices and tools to support knowledge management (KM), as well as greater support for the implementation and effective use of these practices and tools within the organizational context of SMEs. Practical implications This paper identifies the main practices and tools to support KM used by Brazilian SMEs, indicating the need for investments in employee training and acquisition of tools. Social implications SMEs represent an important part of the generation of jobs and income in Brazil. Initiatives that lead to the successful implementation of tools and practices to support KM can increase the efficiency and productivity of these organizations. Originality/value This paper applies in a sample of Brazilian companies the taxonomy proposed by Cerchione and Esposito (2017) combining strategies of SMEs for the use of KMSs.

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Benchmarking knowledge management practices in small and medium enterprises

Cited by 17 publications

References 62 publications

Prioritizing the barriers of TQM implementation from the perspective of garment sector in developing countries

Prioritizing the barriers of TQM implementation from the perspective of garment sector in developing countries

The associations among market orientation, technology orientation, entrepreneurial orientation and organizational performance

Use of knowledge management systems: analysis of the strategies of Brazilian small and medium enterprises

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