Nanoscale superconductors connected to normal metallic electrodes provide a potential source of entangled electron pairs 1-5 . Such states would arise from the splitting of Cooper pairs in the superconductor into two electrons with opposite spins, which then tunnel into different leads by means of a process known as crossed Andreev reflection (refs 6-8). In an actual system, the detection of these processes is hindered by the elastic transmission of individual electrons between the leads, which yields an opposite contribution to the non-local conductance. Here we demonstrate that low-energy collective excitations, which appear in superconducting structures of reduced dimensionality 9 , can have a significant influence on the transport properties of this type of hybrid nanostructure. When an electron tunnels into the superconductor it can excite such low-energy excitations that alter the balance between the different electronic processes, leading to a dominance of one over the other depending on the spatial symmetry of these excitations. These findings help to clarify some intriguing experimental results and provide future strategies for the detection of entangled electron pairs in solid-state devices for quantum computation.A generic set-up for the study of non-local transport through a superconductor is shown in Fig. 1a. It represents a superconducting region attached to three normal electrodes. Two of the leads (labelled 1 and 2 in Fig. 1a) are used to inject a current while the voltage drop is measured on the third one. The two basic microscopic processes contributing to the non-local conductance are illustrated in Fig. 1c,d. In the case of elastic cotunnelling (EC) processes, the injected electron tunnels elastically into the third lead, whereas in the case of crossed Andreev reflection (CAR) processes, it combines with an electron emerging from the third lead to form a Cooper pair in the superconductors. The probability of these processes decays exponentially on the scale of the superconducting coherence length, ξ, which can range between 10 and 100 nm for typical superconductors used in experiments 10,11 . On the other hand, the two processes yield opposite contributions to the non-local conductance (conventionally the CAR contribution is taken as positive) and, as demonstrated by previous theoretical studies 12-14 , tend to cancel each other in the case of Bardeen-Cooper-Schrieffer (BCS) superconductors weakly coupled to non-magnetic leads. Surprisingly, recent experiments by Russo et al. 11 have shown that even in this case the subgap non-local conductance can be appreciably large, exhibiting an intriguing behaviour in which either process can dominate depending on the energy of the injected electrons. This behaviour cannot be accounted for by the existing non-interacting theories.The importance of interactions in breaking the balance between EC and CAR processes can be understood by considering the case where the superconducting region is sufficiently small and can be characterized by a finite charging ...