BELF expert users: Making understanding visible in internal BELF meetings through the use of nonverbal communication strategies

Birlik, Seval; Kaur, Jasbir

doi:10.1016/j.esp.2019.10.002

Cited by 18 publications

(11 citation statements)

References 38 publications

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“…Franceschi attributed the participants’ efforts at increasing clarity and enhancing understanding to the high‐stakes nature of the business and professional contexts, where lack of shared understanding is consequential to the outcome of the interaction. In one of the few studies that looked at the use of nonverbal communication strategies in BELF interaction, Birlik & Kaur (2020) observed how speakers’ strategic use of head nods, hand‐pointing gestures, and eye contact and gaze also contributed to effective business communication.…”

Section: Literature Reviewmentioning

confidence: 99%

Communicative Effectiveness in BELF (English as a Business Lingua Franca) Meetings: ‘Explaining’ as a Pragmatic Strategy

Kaur

Birlik²

2021

The Modern Language Journal

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The study investigates business professionals of different language backgrounds using English as a business lingua franca (BELF) in formal internal meetings. In particular, it examines how these participants deploy ‘explaining’ as a pragmatic strategy to increase communicative effectiveness. The data comprise 6 internal business meetings, totaling 293 minutes of video recordings. A discourse analysis of the meeting data reveals that the participants move to explain even in the absence of a request for an explanation or following an implicit request for further information. The strategy of explaining allows the speaker to provide additional information or background details that contribute to increasing communicative clarity and enhancing shared knowledge. The findings offer insights into the pragmatic competence of BELF users that is crucial in the accomplishment of communicative goals in the business setting. The findings also have pedagogical implications in that they point to the relevance of incorporating the teaching of pragmatic strategies such as explaining in business communication courses to address the needs of future business practitioners in a globalized world.

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Section: Literature Reviewmentioning

confidence: 99%

Communicative Effectiveness in BELF (English as a Business Lingua Franca) Meetings: ‘Explaining’ as a Pragmatic Strategy

Kaur

Birlik²

2021

The Modern Language Journal

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“…Findings have shown the productive use of pragmatic strategies, such as strategies related to the negotiation of meaning (e.g. requests for clarifications, reformulations, repetitions and paraphrasing), utterance co-construction, use of multilingual resources (Cogo & House 2018) and non-verbal communication (Birlik & Kaur 2020;Matsumoto 2019), in working towards common understanding. As a result, both researchers and practitioners have emphasised the need to prioritise the teaching of useful pragmatic strategies (Cogo & Pitzl 2016;Vettorel 2020) over emphasis on grammatical correctness.…”

Section: Brief Overview Of Research On Elf Discourse Attitudes and Id...mentioning

confidence: 99%

Developing ELF research for critical language education

Cogo

Fang

Kordia

et al. 2021

AILA

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Research in English as a Lingua Franca (ELF), that is the medium of communication between people who come from different linguacultural backgrounds, has created a rich body of work in various areas. This article focuses on a more recent development of this research for teachers and teacher educators in the perspective of critical language education (CLE). We explore how ELF research, both the linguistic/discourse-oriented one and the pedagogic-oriented one, can benefit from its links to CLE, with its understanding of teaching for social change. We then refer to aspects of critical transformative theory that become relevant in designing and implementing ELF-aware teacher education programmes, focusing especially on three recursive (non-linear) components, i.e. the phase of exposure, the phase of critical awareness and the phase of development of actions that teachers can implement in their teaching. We finish by exploring the critical role of assessment in language education and conclude by inviting teachers and educators to become involved in ELF research for CLE.

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“…The verbal and oral communication behaviors included in the SPCC scale are very important aspects of IBC, but they are not sufficient to represent the complex IBC activities. Actually nonverbal communication strategies play a significant role in BELF face-to-face interactions between business communicators of diverse linguacultural background (Birlik & Kaur, 2020) and intercultural encounters (Ang et al, 2007). Louhiala-Salminen and Kankaanranta's (2011) research was characterized as exploratory since the authors attempted to decide the important elements in BELF and communicative competence rather than measure individuals' communicative competence.…”

Section: The Assessment Of International Business Practitioners' Intercultural Competence and Related Constructsmentioning

confidence: 99%

“…The study on IBC has been addressed from a wide range of perspectives (Aichhorn & Puck, 2017;Birlik & Kaur, 2020;Glikson & Erez, 2020;Planken, 2005;Raisanen, 2020;Shachaf, 2008;Q. Wang et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

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The Development and Validation of an Intercultural Business Communication Competence Scale: Evidence From Mainland China

Jiao

Zhao

2020

SAGE Open

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The aim of this article is to develop an Intercultural Business Communication Competence Scale (IBCCS) and provide evidence for the construct, convergent, discriminant, content, criterion, and external validity of the scale. The scale was developed based on 20 key elements of intercultural business communication competence (IBCC) and a review on the scales measuring international business practitioners’ intercultural competence. The three factors extracted with exploratory factor analysis (EFA) were the cognitive ability for the intercultural business communication situation, business English linguistic proficiency, and intercultural business communication motivation. The scale showed sound internal consistency and the confirmatory factor analysis (CFA) demonstrated sound degree of fitness and stable scale structure. The survey results revealed that respondents’ IBCC significantly correlated with their emotion intelligence (EI) and cultural intelligence (CQ). IBCCS was capable of differentiating the participants with hypothesized high IBCC level and tracking their IBCC development, which documented content validity and external validity of the measure. Hierarchical regression analysis indicated that the business students’ IBCC appeared to predict their number of foreign friends and job aspiration for an international career.

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BELF expert users: Making understanding visible in internal BELF meetings through the use of nonverbal communication strategies

Cited by 18 publications

References 38 publications

Communicative Effectiveness in BELF (English as a Business Lingua Franca) Meetings: ‘Explaining’ as a Pragmatic Strategy

Communicative Effectiveness in BELF (English as a Business Lingua Franca) Meetings: ‘Explaining’ as a Pragmatic Strategy

Developing ELF research for critical language education

The Development and Validation of an Intercultural Business Communication Competence Scale: Evidence From Mainland China

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