Being old in an always-on culture: Older people's perceptions and experiences of online communication

Lüders, Marika; Gjevjon, Edith Roth

doi:10.1080/01972243.2016.1271070

Cited by 26 publications

(23 citation statements)

References 44 publications

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“…Among singles, 29% have nobody to ask for help. This finding is in line with both Lüders and Gjevjon (2017), who argued that a richer social life increases the likelihood that one is in favor of warm experts, and Olsson et al Note. Question asked: "When you have problems with your digital devices, who do you ask?…”

Section: Who Are the Warm Experts And Why Are They Needed?supporting

confidence: 88%

“…One indication of the usefulness of the concept of warm experts is the simple and obvious fact that other researchers have made good use of it. Drawing on in-depth interviews with elderly Norwegians, Lüders and Gjevjon (2017) argued that social life is important for elderly ICT-users in several different ways. They noted that users "with a richer social life…tend to experience a double benefit: both having people to communicate with online and having close people acting as warm experts" (Lüders & Gjevjon, 2017, p. 72).…”

Section: From Domestication To Warm Experts: a Theoretical Reflectionmentioning

confidence: 99%

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Warm experts for elderly users: Who are they and what do they do?

Olsson

Viscovi

2018

Human Technology

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This paper examines "warm experts"-that is, nonprofessional persons who help inexperienced users come to terms with digital devices-and their significance for the use of digital media in everyday life by elderly Swedes. We analyze data from a national survey (N = 1264) and from qualitative, semistructured interviews with 18 elderly Swedes (aged 65+). Our data reveal that the warm expert usually is a closelyrelated person, often a child or grandchild, who is strongly involved in nearly every stage of technology domestication, from appropriation (i.e., identifying the need, buying the item, and installing and adjusting it) to incorporation (i.e., choosing and downloading suitable apps, teaching how to use them, and solving technical problems). Although the clear majority of elderly Swedes have been online for more than a decade, the need for continuous assistance from warm experts seems to persist also among experienced users.

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Section: Who Are the Warm Experts And Why Are They Needed?supporting

confidence: 88%

Section: From Domestication To Warm Experts: a Theoretical Reflectionmentioning

confidence: 99%

Warm experts for elderly users: Who are they and what do they do?

Olsson

Viscovi

2018

Human Technology

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“…These quotes illustrate tensions between different norms for phone use. The statement by an older informant on young people’s impoliteness and FOMO (Fear-of-missing-out) corresponds with research on elderly non-use and smartphone etiquette norms (Kadylak et al, 2018; Lüders and Gjevjon, 2017). However, as the younger informant shows, reacting to what is seen as impolite behavior is not only a problem for the elderly, and influences from others can be difficult to resist.…”

Section: Analysis: Experiences Of Temporal Ambivalencementioning

confidence: 80%

Temporal ambivalences in smartphone use: Conflicting flows, conflicting responsibilities

Ytre-Arne

Syvertsen

Moe

et al. 2020

New Media & Society

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This article explores implications of the central position of the smartphone in an age of constant connectivity. Based on a qualitative study of 50 informants, we ask how users experience and handle temporal ambivalences in everyday smartphone use, drawing on the concepts flow and responsibilization to conceptualize central dimensions of such ambivalences. The notion of conflicting flows illuminates how brief checking cycles expand at the expense of other activities, resulting in a temporal conflict experienced by users. Responsibilization points to how users take individual responsibility for managing such conflicting flows, and to how this practice is difficult and conflict-ridden. We conclude that while individual time management is often framed as the solution to temporal conflicts, such attempts at regulating smartphone use appear inadequate. Our conceptualization of temporal ambivalence offers a more nuanced understanding of why this is the case.

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“…Temporary, one of the research fields that has received much academic attention is the relations between the older generation and technology (Vermeir and Loock 2010;Villarejo-Ramos et al 2014;González-Oñate et al 2015;Chou and Liu 2016;Díaz-López et al 2016;Wang et al 2017;Wong and Leung 2016;Lüders and Gjevjon 2017;Choudrie et al 2018;Rashmi et al 2018;Perez et al 2019;Rahman et al 2019;Vahedi et al 2019). Regarding the elderly and technology, a stereotyped profile of older persons is used (Mattila et al 2003).…”

Section: Consumer Behaviour Patternsmentioning

confidence: 99%

The GNG neural network in analyzing consumer behaviour patterns: empirical research on a purchasing behaviour processes realized by the elderly consumers

Migdał-Najman

Badowska

2020

Adv Data Anal Classif

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The paper sheds light on the use of a self-learning GNG neural network for identification and exploration of the purchasing behaviour patterns. The test has been conducted on the data collected from consumers aged 60 years and over, with regard to three product purchases. The primary data used to explore the purchasing behaviour patterns was collected during a survey carried out among the elderly students at the Universities of Third Age in Slovenia, the Czech Republic and Poland, in the years 2017-2018. Finally, a total of six different types of purchasing patterns have been identified, namely the 'thoughtful decision', the 'sensitive to recommendation', the 'beneficiary, the 'short thoughtful decision', the 'habitual decision' and 'multiple' patterns. The most significant differences in the purchasing patterns of the three national samples have been identified with regard to the process of purchasing a smartphone, while the most repetitive patterns have been identified with regard to the purchasing of a new product. The results significantly support the GNG network's validity for identification of consumer behaviour patterns. The application of this method allowed quick and effective to identify and segment consumers groups as well as facilitated the mapping of the differences among these groups and to compare the consumption behaviour expressed by consumers on different markets. The identified consumer purchase patterns may play a basic role for marketers to understand consumer behaviour and then propose tailored strategies in international marketing.

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Being old in an always-on culture: Older people's perceptions and experiences of online communication

Cited by 26 publications

References 44 publications

Warm experts for elderly users: Who are they and what do they do?

Warm experts for elderly users: Who are they and what do they do?

Temporal ambivalences in smartphone use: Conflicting flows, conflicting responsibilities

The GNG neural network in analyzing consumer behaviour patterns: empirical research on a purchasing behaviour processes realized by the elderly consumers

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