Behavioural conflict on employee wellbeing: role of negative affect state and workplace fun

Kuriakose, Vijay; Sreejesh, S

doi:10.1108/bij-08-2021-0455

Cited by 3 publications

(1 citation statement)

References 107 publications

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“…As for the PA and NA, research has shown that they do affect employee well-being (Bono et al , 2021). When it comes to their controlling effect, scholars highlighted the significant moderating role that NA plays on the negative relationship between behavioral conflict and employee well-being, for instance, Kuriakose and Sreejesh (2022). Moreover, Cunha et al (2011) revealed that PA acts as a motivator and source of resilience that boosts employee positivism and general well-being.…”

Section: Analysis Of Findingsmentioning

confidence: 99%

Employee workplace wellbeing amid disruptions

Mattar,

Haddad,

Nammour

2023

MRR

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Purpose This study aims to assess the effect of job insecurity, customer incivility and work–life imbalance on Lebanese bank employee workplace well-being (EWW), while investigating the moderating role that positive and negative affect might have. Design/methodology/approach Quantitative data was collected from 202 respondents and analyzed using structural equation modeling system through IBM SPSS and AMOS. Findings Results revealed that each of the independent variables has a negative, statistically significant effect on Lebanese bank EWW. The positive affect and the negative one are shown to have a moderating effect that lessens and boosts, respectively, these negative effects. Theoretical implications The study adds to the literature on EWW while highlighting the high-power distance and collectivist society that the research took place in. Research limitations/implications Limitations include the sample size that was hoped to be larger, in addition to the self-reporting issue and what it entails in the data collection process. Practical implications The study has many practical implications, including the validation of a questionnaire in a developing Arab country, hence providing a reliable tool for researchers. HR specialists should lean toward applicants with positive affect, ensuring that their workplace is occupied by members with enhanced resilience. Furthermore, employers should support their employees’ professional growth, thus, boosting their employability during turmoil and consequently making them less vulnerable in times of economic recession. Originality/value The study’s unique context, depicted in the harsh economic and financial crisis, makes the findings on EWW of a high value.

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Section: Analysis Of Findingsmentioning

confidence: 99%

Employee workplace wellbeing amid disruptions

Mattar,

Haddad,

Nammour

2023

MRR

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Supervisor incivility and service employee creativity: a moderated mediation model of negative affect state and core self-evaluation

A.,

2024

APJBA

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PurposeThe present study examines the effect of supervisor incivility on service employee creativity and the mediating mechanism of negative affect state on the said relationship with the aid of Affective Events Theory (AET) and Social Power Theory. Additionally, the study explores the mitigating role of core self-evaluation in the dual stage of the moderated mediation model.Design/methodology/approachSurvey data were collected from 420 frontline employees working in four-star and five-star hotels across India and PROCESS macro in SPSS 23.0 was employed to test the hypotheses proposed in the study.FindingsThe study findings observe that frontline employees experiencing supervisor incivility face a negative affect state and it further diminishes service employee creativity. Also, the indirect effect gets attenuated at dual stages when frontline employees are equipped with a high level of core self-evaluation.Practical implicationsThe study findings provide various insights to the managers to understand the deleterious effect of supervisor incivility at work and to develop interventions to manage supervisor incivility and the negative affect state among frontline hotel employees.Originality/valueThe present study is the first and unique attempt to investigate the role of supervisor incivility experienced by frontline hotel employees in India with reference to their creativity towards customers and mediating mechanism of negative affect state. The study adds value to the literature by establishing the role of core self-evaluation in the moderated mediation model. Further, the study also provides a unique contribution to the management of frontline hospitality employees.

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Conflicts and defensive communication: investigating the mature, neurotic and immature defences of service professionals

Vapiwala,

Pandita

2023

IJCMA

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Purpose This study aims to examine task and relationship conflict and their linkage with defensive communication strategies, i.e. mature, neurotic and immature defensive communication. Furthermore, Study 1 also investigated the mediating impact of relationship conflict and the moderating impact of a manager’s active-empathic listening in dealing with task conflicts and the defensive communication of the employees. Study 2 intended to assess the causal direction of task conflicts and defensive communication strategies. Design/methodology/approach This research integrates the Job Demands–Resources framework, Conservation of Resources theory and Conflict Expression framework. Data from 124 professionals in India’s tertiary industry was gathered using a longitudinal approach. Study 1 analyses the dynamics between conflicts and defensive communication while considering managers’ active-empathic listening as a potential mitigating factor. Study 2 was conducted after a 10-month interim to delve into the intricate causal connections between defensive communication strategies and task conflicts. For analysing the data, SPSS was used for conducting confirmatory factor analysis. Furthermore, to analyse the conceptual framework and the hypothesised relationships in this study, partial least squares (PLS) modelling was performed using Smart-PLS 4.0. Findings Task conflicts have a significant negative association with mature and neurotic defensive communication, whereas they have a strong positive relationship with immature defensive communication. Relationship conflict significantly mediates the association between task conflict and immature defensive communication. The moderating role of the manager’s active-empathic listening was not supported. In addition, the relationship between immature defensive communication and task conflict is significantly positive, outlining their bidirectional association. In contrast, the association between mature defensive communication is significantly negative. This highlights the potential of immature defensive communication to create escalatory conflict spirals and of mature defensive communication to de-escalate them. Research limitations/implications Defensive communication strategies, commonly explored in the psychological realm, particularly within family and romantic relationship contexts, have received limited attention in organisational behaviour. This longitudinal study offers a unique perspective on the evolution of defensive communication and its impact on task conflict over time, enhancing the understanding of how individuals adapt their communication strategies as conflicts persist or dissipate. The investigation also advances the understanding of conflict spirals, illustrating the potential of mature defensive communication to de-escalate conflicts while revealing a bidirectional connection between immature defensive communication and task conflicts. Practical implications Leaders need to prioritise addressing task conflicts, particularly those that might spiral into relationship conflicts. This would present managers with the ability to make task conflicts more functional in nature, which could help to enhance both team and organisational achievements. The bidirectional relationship between task conflict and immature defensive communication points towards the exigency for managerial and organisational initiatives to prevent the development of conflict spirals at the workplace. Originality/value This study offers crucial interdisciplinary perspectives into the body of literature with the longitudinal investigation of the connections between managers’ active-empathetic listening, task conflict, relationship conflict and the various defensive communication strategies. With the help of insights from this study, managers and leaders will be empowered to take the necessary actions to reduce employee defensive behaviours and foster a supportive culture for evoking positive and desirable performance.

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Behavioural conflict on employee wellbeing: role of negative affect state and workplace fun

Cited by 3 publications

References 107 publications

Employee workplace wellbeing amid disruptions

Employee workplace wellbeing amid disruptions

Supervisor incivility and service employee creativity: a moderated mediation model of negative affect state and core self-evaluation

Conflicts and defensive communication: investigating the mature, neurotic and immature defences of service professionals

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