“…Despite IoT healthcare services' increasing popularity, there is a notable dearth of data and research on customer and patient acceptance (Al-Rawashdeh et al, 2022). This scarcity of user perspective is particularly evident in Malaysia, especially among chronic disease patients (Jawad et al, 2023). Challenges like data privacy, security concerns, and implementation costs hinder IoT adoption in healthcare (Gordon, 2018).…”