Becoming Embedded: Incorporating Instant Messaging and the Ongoing Evolution of a Virtual Reference Service

Stormont, Sam

doi:10.1080/15228959.2010.491322

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Success Of Chat Reference In Libraries1

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Cited by 2 publications

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“…19 With the introduction of web-based IM widgets Pennsylvania State University Library's IM-based chat reference grew from 20 percent to 60 percent of all virtual reference (VR), which includes email reference, in one year. 20 A 2010 study of VR and IM service at the University of Guelph Library found 71 percent user satisfaction with IM compared to 70 percent satisfaction with VR overall. 21 IM use in academic libraries has become ubiquitous, and other types of libraries also use IM to communicate with library patrons.…”

Section: Success Of Chat Reference In Librariesmentioning

confidence: 99%

Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network

Chan

Meulemans

2012

ITAL

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Section: Success Of Chat Reference In Librariesmentioning

confidence: 99%

Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network

Chan

Meulemans

2012

ITAL

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Référence virtuelle, clavardage et messagerie instantanée : compétences requises et rôle éducatif du bibliothécaire

Alepin

Ménard

2015

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Cette revue de littérature porte sur la référence virtuelle par clavardage et messagerie instantanée. Les compétences requises des bibliothécaires sont présentées. L’évolution du rôle éducatif du bibliothécaire avec l’avènement de la référence par clavardage est également décrite. Nous portons attention aux particularités de ce nouvel environnement de travail.This literature review focuses on virtual reference using online chat and instant messaging. The competencies required of librarians are outlined. The evolution of the educational role of librarians since the advent of online chat is also described. The authors pay special attention to the nature of this new work environment.Esta revista literaria aborda la referencia virtual a través del chat y de la mensajería instantánea. Se presentan las competencias que deben adquirir los bibliotecarios, y se describe la evolución de la función educativa del bibliotecario, con el surgimiento de las referencias por chat. Se detallan especialmente las particularidades de este nuevo entorno de trabajo

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Becoming Embedded: Incorporating Instant Messaging and the Ongoing Evolution of a Virtual Reference Service

Cited by 2 publications

References 12 publications

Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network

Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network

Référence virtuelle, clavardage et messagerie instantanée : compétences requises et rôle éducatif du bibliothécaire

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